Data analysis and insights:Analyzes the output metrics and deep dive into the input metrics to identify problematic cities/zones and suggest data driven solutions to city teams and solicit feedback on improvement areas.Implementations:Implements various interventions aimed at effective demand and supply planning and fund deploymentProactively collects feedback from cities with respect to zone-slot level nuances and incorporate them into demand and supply models.Stakeholder management:Coordinates with other stakeholders in the DNS ecosystem i.e SNO, Operations Strategy, City/Cluster teams, OPCt, Biz fin, New business lines to ensure communication flows and processes are smooth and efficient.

Data analysis and insights:Analysed the performance of Fleet managers in handling tickets and shared insights with management. Deep dived into data to find out root cause of delayed responses and dispositions which causes the delay and corrective measures were suggested to improve the TAT.Implementations:Developed a google forms and sheets based ticketing tool for the delivery executives to raise issues and concerns. Automated TAT on closing assigned tickets and created automated reports to monitor the performance of Fleet manager in handling the issues.Worked hand in hand with the product team in developing the ticketing tool into a product .Implemented communication process via sms api integration in google sheets saving 40% of the man hours.