Mo Hassan Email & Phone Number

• Accountable for providing guidance on IT matters, support and ensure that service delivery objectives are met.• Attend to and investigate more complex application support inquires. • Develop and maintain an in-depth understanding of applications with particular focus on identifying problems that may impact on operational performance and service delivery.• Participate in projects and undertake research for system enhancement requests including consultation with users, systems support technical staff and relevant stakeholders.• Represent the interests of Victoria Police in the development and testing cycle of applications that are managed by contracted ICT technical staff.• Provide assistance to user groups and stakeholders regarding proposed policy changes, marketing initiatives and training that may be required to facilitate the successful implementation of enhanced functionality or further development of applications. • Assist in the development of strategies to ensure improved service delivery to both internal and external customers.

Melbourne, Australia

• Change Management Knowledge and System Testing. • Helpdesk Support and Incident Management.• Manage Level 2 and 3 IT Support for LARS Database.• Ensuring the Integrity and Security Management of the LARS Database.• Risk strategy and issues management plan.• Familiar with CLEDS and Audit Management.• Understanding of Information System Security Management. • Document development and control of IT/LARS Standard Operating Procedures.• Providing Online Support to our Online Clients.

Melbourne, Australia

• Performing business analysis activities at the strategic, operational, and organizational level; working with key users in the continual improvement of business processes.• A solid understanding business processes, systems and organisation structure. • Microsoft Excel for data analysis; Microsoft Project to create and manage modest project plans; and other personal productivity software.• Strong analytical abilities to assess or summarise data and prioritising work and following assignments through to completion.• Knowledge of systems development life cycle and adherence to organisational policies and protocols.

Melbourne, Australia

• Requirement gathering and Analysis.• Customisation and design of business unit application for E-focus Community Programs. • CRM Implementation and security setup for the users. • Integration for the Outlook into the CRM including appointments, emails and etc.• Providing training and developing user manual for the staff members to use.

Wellington, New Zealand

• Dealing with customer inquiries through telephone or email.• Liaising with customers to ensure service requests are clearly defined and understood.• Helpdesk support trying to fix client’s technical issues and follow up service level agreement (SLA).• Prioritising requests based on impact and severity.• Requirement gathering, Project management and Implementation.• Front-end design converting from PSD file images into actual website.• Implementing and developing websites by using HTML/CSS, Javascript, JQuery.• Content management, editing, uploading images and documents.• Conducting a quality control by using checklists and Web 2.0 guideline.• Looking after client’s website.

Wellington, New Zealand

• Administering the website, its content and developing social media for the organisation.• Facilitated governance training for the board members.• Advocated for the community and co-ordinated community development programs.• Apply funding for community projects. • Promoting diversity and developing community education initiatives for our youth to overcome educational barriers, and address difficulties that they might face in the schools and universities.• Capacity building for the community to integrate and adopt the lifestyle in New Zealand.• Provide training for the community to understand the norms and other cultures living in New Zealand. • Giving seminars and held meetings with community members, and encouraged them to do more and learn about their home country and its legislation.

Graduate Diploma In Business Studies, Management

Bachelor Of Business Information System, Web And Data Intensive System

Diploma In Business Computing, System Support