Michael Hatt Email & Phone Number

Issaquah, WA, US

Plantation, Florida, US

Lead the Chewy Instructional Design and strategy organization responsible for almost 600 hours of curated content. This included both the Customer Service and Healthcare verticals. Created the math to support this organizational change as well as new roles to enable the CS L&D team to scale as we grow both our online and services models.

Plantation, Florida, US

Lead the Healthcare Learning and Development team supporting all Chewy Healthcare verticals. The team consistent of two sites, and teams working in Instructional Design, Training Delivery, New Hire Support and team onboarding. This included work for Pet Health, Insurance, Pharmacy, Vet Diet, Vet Services and Specialty training.

Leading New Hire, Leader on Duty and Manager training teams for Associates for Amazon Go. Focusing on distributed/e-based learning for all store functions. Strategic leader for overall learning strategy, content strategy, learning program and project management structure and standards. Leading the changes in how Amazon looks at retail, Just Walk Out.

Responsible for advancing the AMZL LTD Strategy from Instructor Led Training to a globally scalable e-based training strategy. To make this happen, created and defined mechanisms in four areas: 1) built a mechanism for converting all existing content into a single facilitator guide format to enable global scale and rapid e-learning conversion in 2020, 2).

Seattle, WA, US

Training Operational Excellence will evaluate and improve internal Training processes and procedures looking to 1) eliminate waste and simplify working interactions with the team, 2) maximize efficiency through global prioritization of initiatives from initial intake to final delivery (working within the defined capacity of the team), 3) mechanize learning.

Seattle, WA, US

Responsible for leading a team of regional training managers and regional training leads who supported outsourced contact centers across EMEA, Philippines, China, Japan, and NA. These sites supported Amazon Selling Partners who account for more than half of all online sales at Amazon. I manage the team to overall Customer service goals, handle time and.

Atlanta, GA, US

As part of the Cox Talent Management and Development (TM&D) team was responsible for the client relationship and Learning Strategies for the Cox Care, Cox Business Care, and Collections organizations of the business. In this role, conducted front end analysis of customer facing roles, and the existing training materials, to establish a dramatically new.

Pittsburgh, PA, US

As the leader of the EDMC HR Talent Development and Corporate Education team, I am responsible for the overall EDMC learning and education strategy. I am currently working to redefine the overall learning strategy and blending of delivery modalities to better maximize how learning reaches the 25,000 plus employees at EDMC. With the small and mighty HR.

New York, NY, US

Helped the American Express Learning Network advance their learning strategy, instructional design approach and training processes and procedures strategically and tactically. While in this role I led groups from 15-32 people including managers, instructional designers, facilitators, project managers supporting Phoenix operations. My particular area of.

Redmond, Washington, US

• Xbox was a true opportunity to change how the call center support space looked at new hire education and the ongoing hire to retire learning lifecycle in a high churn environment and on a global scale. Changing how.
• In the Top 4% of managers as Microsoft Corporation and participant in the Expo program for high potential senior leadership candidates.
• Responsible for global training for Xbox support business in 10 different countries and training over 8,000 agents last year.
• Proven thought leader in the training space implementing ideas from a fully blended learning solution to originating the Close Loop Quality Framework methodology.
• managed multimillion dollar training budgets and global training for $150 million dollar support business.

Redmond, Washington, US

Worked in the technical troubleshooting field designing and building technical troubleshooting training for a global audience. This included the development of a troubleshooting model as well as the technical skills and knowledge for people who are not familiar with Microsoft’s products and services to be able to support then in off shore call centers. By.

Global, US

CSC’s Training Center of Excellence in Hampton Virginia is an incredible training organization and proven innovator in the distributed learning space. Starting as an instructional designer I quickly gained experiences in designing, building and delivering both instructor led and e-Learning products. Working with companies like Pratt and Whitney, Bank One.

US

Circuit City was the industry leader in consumer electronics. While there I gained extensive commission sales experience as a sales counselor receiving Presidents Club awards. Grand Opening and supporting new stores and markets as an excellent chance to not only sale, but also to teach others how to sell products and extended warranties within the Circuit.