Mohamed Elhadi Boutelba Email & Phone Number

Montreal, Qc, Ca

Montréal, Québec, Ca

Montreal, Quebec, Ca

• Spearhead research and adoption of new technologies, currently leading the implementation of a new ELKStack.• Monitor system performance and troubleshoot issues using Prometheus, Grafana, and Kibana.• Build, Deploy and manage applications using containerization platform (OpenShift)• Provide documentation and technical specifications through Confluence wiki to IT.• Configure systems with Ansible for deployment and perform automated maintenance.• Manage Ansible projects using AWX and keep modules up to date on Bitbucket following the CI/CD practicesusing a Git-based source code repository (Bitbucket).• Automate tasks and workflows using Jenkins.• Deploy and manage virtual machines (VMs) on Azure when needed to support the render farm operations.• Creating, installing, configuring, managing, monitoring VMs and VM Templates on VMWare.• Manage Users, Groups, Permissions, GPO, network, and internet protocols (DHCP, TCP/IP, DNS) on ActiveDirectory.• Manage, control, and assign workstation to users via Leostream.• Programming on Shell and Python to automate various tasks.• Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing businesscontinuity efforts.• Proactively seek opportunities to enhance IT systems and security measures, aligning with the company'sgrowth.• Anticipate, mitigate, identify, troubleshoot, and resolve network, hardware and software issues on servers andclient access software.• Resolve escalated help desk tickets promptly, providing high-quality support to end users experiencingtechnical issues.

Montreal, Quebec, Ca

• Manage workload distribution effectively, ensuring timely resolution of tickets while maintaining a balanced workload for all team members.• Delegate duties and tasks within the IT Support Team• Review completed tasks to ascertain compliance with standards.• Monitor all team members and provide necessary advice and guidance.• Coach all team members and motivate them to produce desired results.• Work alongside other departments to achieve company goals and visions.• Write and forward regular reports to the management.• Establish a collaborative work environment by fostering open communication and promoting teamwork among support staff.

Montreal, Quebec, Ca

• Create support requests for all incoming incidents.• In conjunction with the Technical Support Technician, monitor the ticketing queue, troubleshoot, resolve, and escalate, as necessary, all support requests to appropriate teams or to the Technical Support Technician Team Lead• Populate and maintain inventory of physical assets in our database along with node locked/floating and cloud-based licenses.• Prioritize and complete all service requests received within a timely manner as defined by the workload of the week and/or IT management.• Make use of the defined user creation process, build, move and install necessary equipment as required per department.• Assist in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.• Participant in studio-wide restructuring events, networking and moving physical assets.• Skilled at working independently and collaboratively in a team environment.• Proven ability to learn quickly and adapt to new situations.• Perform other duties, as assigned.• Self-motivated, with a strong sense of personal responsibility.• Worked effectively in fast-paced environments.

• Serving as the first point of contact for IT support within the organisation.• Managing Users, Groups, Permissions, network, and internet protocols (DHCP, TCP/IP, DNS) on Active Directory.• Setting up workstations with computers and necessary peripheral devices.• Managing Adobe, Microsoft Office 365 licenses.• Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.• Purchasing, installing, and configuring appropriate software and functions according to specifications.• Ensure security and privacy of networks and computer systems.• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)• Helped reinstalling and configuring Windows Server from scratch, upgrading the storage, and configuring backup and replication using Veeam, and setting up a new Fortinet FortiGate firewall.

Us

• Helping clients become familiar with the different systems.• Installing, configuring, updating, and repairing computers, tablets, and cellphones• Installing software for clients• Migrating Windows operating systems• Saving, transferring and user data restoring• Establishing connections with different devices• Preliminary diagnostics with technical problems in computers and recommending the best service plans available for clients.• Obtain client information by answering telephone calls.• Resolve caller issues quickly and thoroughly.• Handle and promptly resolve customer complaints to maintain professional relationships.

• Constructing use cases diagrams to adhere to the demands of the client's business.• Designing and implementing services post-sale, and adapting other modules depending on cost, sales, inventory, etc.• Collaborate with the business and marketing teams.

Professional Study Diploma (Dep), Computer Support Specialist

Maitrise, Informatique De Gestion

Master, Ingénierie Des Logiciels Complexes

Licence Lmd, Informatique