Ming Howe Chua Email & Phone Number

Singapore

Singapore

- Partnered with the Agencies' business teams to review and assess citizen/business needs through human-centric, visual methods such as service journeys, resulting in enhanced user experiences and increased stakeholder satisfaction.- Collaborated with fellow GovTechies and the Agencies' project teams to develop user stories, functional/technical specifications, and acceptance criteria, ensuring alignment with project goals and objectives.- Evaluated and recommended suitable technology solutions while aligning with GovTech's technology directions, including cloud-based infrastructure, enterprise architecture, and modernization of legacy systems, contributing to the organization's digital transformation journey.- Identified and adopted appropriate development methodologies (e.g., Agile or Waterfall) in diverse development environments, including outsourced, co-sourced and in-house, optimizing project efficiency and delivery timelines.- Ensured system or product readiness for smooth deployment, adoption, and operations, analyzing the impact of requested changes and proposing improvements to address evolving business needs. - Collaborated with the various support teams to understand and address technical challenges during the Operations & Maintenance phase.- Assisted the Chief Information Officer (CIO) in identifying new opportunities for the Agency's digital transformation initiatives, contributing to strategic planning and decision-making processes.

Work ExperienceGoBusiness Licensing Portal* Oversee the management of the Whole-of-Government (WOG) Licensing portal, facilitating over 200 licenses across 29 agencies.* Orchestrated stakeholder engagement initiatives, fostering collaboration and alignment on overarching digital transformation strategies and blueprints for ministries and agencies.* Fostered a seamless partnership with outsourced vendors, ensuring optimal system reliability and availability.* Enforced rigorous compliance with security protocols (SCR/SCA), utilizing tools such as Fortify, OWASP Dependency Check (ODC), and SonarQube.Skillfuture Enterprise Credit (SFEC) System* Manage the grant system for processing SFEC claims, seamlessly integrated with the Business Grant Portal (BGP) and SkillsFuture Singapore (SSG).* Led and directed an in-house Agile development team, serving as Scrum Master, Business Analyst, and providing technical guidance and solutions.* Leveraged the capabilities of low-code platform Outsystems to deliver rapid turnaround and enhance agility within the Agile methodology framework.

Singapore

- Delivery of IT application solutions for Whole-of-Government (WoG) projects, working closing with counterparts from other ministries and statutory boards.- Assist in SFA's ICT transformation road map under the Public Service Transformation and the Digital Government Blueprint, to innovate and leverage on new technologies (Robotic Process Automation, Data Analytics and Blockchain).- Work closely with stakeholders, users and vendors to ensure timely implementation of new ICT application projects within allocated budget and provide ongoing support and maintenance of implemented systems.- Manage vendors and ICT application system contracts by ensuring contractual obligations are met and timely delivery of results by the vendors.- Plan, co-ordinate and execute enhancements to ICT application systems.- Have good understanding of ICT application systems and related business processes to ensure close integration of ICT application systems with business requirements.- Assist in other projects or activities such as disaster recovery planning, audits and budget planning.

- Work closely with stakeholders, users and vendors to ensure timely implementation of new ICT application projects within allocated budget and provide ongoing support and maintenance of implemented systems.- Manage vendors and ICT application system contracts by ensuring contractual obligations are met and timely delivery of results by the vendors.- Plan, co-ordinate and execute enhancements to ICT application systems.- Have good understanding of ICT application systems and related business processes to ensure close integration of ICT application systems with business requirements.- Align ICT application systems with the various AVA's and government's policies and standards.- Evaluate and recommend appropriate technology solutions to meet business and project needs.- Assist in other projects or activities such as disaster recovery planning, audits and budget planning.

- Embark on the implementation of SCM for the new Sengkang Health @ AH for launch in Aug 2015. Scope of project spanning across various functionalities (CPOE, Medication Management, Clinical Documentations, Closed Loop Medication Management etc) of clinical application. Working with related parties to ensure that the system will be able to communicate between SCM other ancillary systems (Laboratory LIS, Radiology RISPAC, Rharmacy Maxcare etc). Participate in the entire SDLC cycle of the project.- Maintenance of the clinical systems (Sunrise Clinical Manager, SCM) for SingHealth cluster, spanning across three acute hospitals and various institutions and polyclinics.- Handle change request in timely manner from clusters' users to roll-out new changes and amendments to existing services to deliver higher customers' satisfaction.- Involve in various IT enhancement projects for hospitals and institution to enable them to provide higher quality of healthcare services to their patients. - Involve in the requirement gathering sessions with stakeholders to determine project scope and advise on possible solutions to the stakeholders on their requirements.

- System testing for next generation banking services, also know as Fast And Secure Transfers. - Participated in the various testing phases of the project to assure the reliability and trustworthy of the system before the launch to end users.- Delivery of project requirement in timely manner to ensure project maintained its projected schedule by the client.

Bachelor In Computing (Honours), Information Systems

Bachelor'S Degree, Computer And Information Sciences, General

Student Exchange Programme

Diploma With Merit, Business It