Mohamad Alani Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

- Identify operational challenges faced by employees and implement automation solutions to streamline processes, reduce time consumption, and improve overall efficiency.- Managed data within the Oracle Order Application, streamlining order processing to reduce the workload on the Customer Care department.- Analyzed reasons for order rejections by customers, generating customized reports and data analyses using Excel to identify patterns and improve processes.- Handled and analyzed various reports, including Sales Analyst, Under Latter Taking UTL, Sales Reports, and Customer Statements, ensuring a reduction in rejection rates and driving sales growth.- Undertook external company tasks to enhance the work environment by implementing AI-driven and software solutions, optimizing operational efficiency.- Developed Python models to improve the processing speed of PDF and Excel files, providing solutions for better data management. - Expertly utilized Excel for data analysis in report generation, including Pivot Tables, functions and VBA.- Provided e-signature solutions using React.js, managing both the programming and networking environments (Azure) for seamless integration.- Managed basic and essential tasks within Power BI to analyze sales data effectively.- Programmatically processed invoice files using Python to facilitate easier handling by other departments.- Operated across various systems, including DoxtrE, ensuring seamless integration and functionality across platforms.

Saudi Arabia

Damascus Governorate, Syria

► Responsible for Techpeak service (WI-FI in Public Area) and all technical and Marketing issue.► Network Administrator, Dealing with MikroTik RouterOS, Switches (D-Link, Cudy, Mikrotik).► Install and Configure the MikroTik and the service.► Configure the D-Link, Cudy Switches (Manage the VLANs).► Dealing with UNIFI AP (LR, HD).► Testing Techpeak System.► Installing a networking and internet service within the fairgrounds.► Dealing directly with Syrian Telecom (commercial and technical).► Manage and organize Techpeak team.► Personal relationship manager with Large VIP customers.► Building long-term relationships with VIP clients.► Conclusion of agreements and strategic partnerships with some important companies.► Coordinating with internet service providers(ISP’s) to add Techpeak service to the provider's subscribers.► Developed some Python scripts and functions to automate repetitive data analysis tasks, improving efficiency and reproducibility of analysis.► Implemented data preprocessing steps, including feature engineering, scaling, and normalization, to prepare datasets for machine learning models and statistical analysis.

Damascus Governorate, Syria

► Responsible for IPTV service (MTN TV) and all technical problems related to it.► Daily follow-up of All ST (Syrian Teclecom) to solve technical issues related to the IPTV service (Multicast, VoD).► Solve all technical problems related to the application MTN TV.► Proposing technical solutions to develop the application.► Network Administrator, Dealing with MikroTik (CCR1036) to create users for all subscriptions.► Monitoring all of the network devices and taking the right action when a problem accrues.► Responsible for promoting MTN TV service.► Preparing reports of technical visits to companies to solve network problems.► Preparing daily reports on new subscriptions and activating accounts.► Testing and debugging MTN TV APP to recommend and enhance the application process.► Utilized Excel to analyze and clean sales data, including the use of Pivot Tables and Conditional Formatting to provide accurate and visually interesting reports.

Damascus Governorate, Syria

► Administrating companies networks (WAN / LAN) over 25 router (D-Link, Asus, TP-Link, VSOL, HU ..).► Monitoring ISP network with PRTG.► Maintaining company networks (Devices, Connectivity, Performance), on daily basis.► Preparing reports of technical visits to companies and homes to solve network, Internet and IPTV problems.► Responsible for following up all issues related to Grand-Stream server.► Monitoring all of the network devices and taking the right action when a problem accrues.