Director of Operations with a proven track record of improving law firm operations, enhance productivity, and support sustainable growth. Skilled in developing and implementing effective procedures, managing cross-functional teams, and delivering exceptional results in the legal industry.Proficient in crafting comprehensive and standardized procedures that streamline processes, reduce errors, and ensure consistent performance across all areas of the firm.Adept at aligning firm objectives with operational strategies, identifying improvement opportunities, and executing action plans to boost overall organizational effectiveness.Act as a central point of contact for administrative teams: HR, IT, Marketing, Customer Service, and Finance. Oversee cross-functional collaboration to achieve common goals.Skilled in developing, monitoring, and analyzing Key Performance Indicators (KPIs) to measure the firm's performance and identify areas for continuous enhancement.Coordinate with Executive Partners to identify inefficiencies within operations, devising and implementing strategies that optimize resource allocation and drive profitable solutions.Manage resource allocation and budgetary oversight, ensuring the firm operates smoothly while maintaining cost controls.Demonstrates strong abilities in leading organizational change initiatives, driving teams through process improvements, and fostering a culture of adaptability and continuous improvement.

Manage vendor agreements and facilities maintenanceAssist CEO with contract evaluations and vendor comparisonsHandle new employee onboarding and training on primary softwareAssist with troubleshooting basic IT issuesRegularly support CEO with project managementWork with the CEO to improve or develop and implement firm-wide processesProvide monthly KPI reporting on firm operations to CEO and Partner Executive Committee

Manage a team of five employees tasked with handling client relations and routing potential new cases to appropriate counselManage Sales CRM (Pipedrive) and work directly with the CMO on tracking ROI for various marketing initiatives Provide detailed monthly reporting on department and individual employee metrics to CMO for incorporation into the Executive SummaryOversees internal NPS reporting and manages escalated client issuesManage several internal systems and develop efficient processes to improve efficiency and increase client satisfaction (Keap, Formstack, ScheduleOnce, and Zapier)Track and report applicable attorney bonuses for an internally developed incentive programSupport CEO and Operations Director on miscellaneous projects as needed

Lead salesperson for three consecutive seasons averaging double the sales of other peersSupport Office Manager with resolving client escalationsAssist Operations team with troubleshooting and provide day-of-event support to clients as neededCreate marketing materials for monthly mailing lists and assist company President with generating promotional ideas for business developmentImplemented a procedure for tracking revenue from contracted third-party entertainersHandled account receivables for residential clients and managed arrear schedules for larger corporations, schools, and government agencies

Responsible for setting and stocking stations with prepared mise en place for service. Prepared dish components as ordered by the lead chef including properly temped red meats, fish and poultry . Plated and garnished dishes for service working in cooperation with the Expeditor and fellow line cooks.