Mark Dehoratius Email & Phone Number

Manasquan New Jersey

LUFRANKTON MANAGEMENT CO., Manasquan-Central, New Jersey Training and Food Safety Operations ManagerLufrankton Mgt. Co. is the owner of 55 Dunkin Donuts stores in the central New Jersey area as well as Pennsylvania. (35) in New Jersey and (20) in Pennsylvania• Serve as Food safety Operations Manager (OM) for the company, as well as liason with the Pest Control companies we work with. • Deliver training classes, ServSafe training, review classes, and proctor exams. Hold at least 2 classes for each per month.• Conduct Food Safety Assessments in all stores regularly to assess compliance with the company’s sanitation and operations guidelines as well as compliance with Dunkin Brands operational standards and Board of Health standards. • Coach and counsel General Managers to develop their managerial skills to deliver and execute on the company’s sanitation and food safety standards as well as compliance with Dunkin pest management standards.

43 South Ave. Fanwood New Jersey 07023

• Served as a strategic partner providing expertise and direction in the running of the company and achievement of corporate goals. • Provided 12 franchisees with leadership, guidance, and direction related to the development and operation of their K-9 Resort. • Managed the real estate and construction process for new franchisees, which included collaborating with all vendors, real estate professionals, contractors, and all required suppliers to open a K-9 Resort. Opened 4 new resorts during my tenure. • Implemented an overhaul of the Operations and Training manuals used system-wide by all existing and new franchisee groups.• Provided operational, marketing, and financial analysis, technical direction, coaching, and counseling to continuously improve the franchisees’ ability to deliver exceptional service to each customer and to help franchisees become profitable as quickly as possible after opening.

King Of Prussia Pa.

• Served as a strategic partner to ensure the efficient operation and growth of the corporation and to drive the successful execution of the overall corporate business plan. • Successfully oriented and mentored 74 franchisee owners into the Pro Martial Arts system, which led directly to the opening of 45 locations.• Consulted and partnered with each franchisee from agreement execution to the grand opening of the location on all aspects of standards of operations and operating systems of the franchise. • Collaborated with the franchisee on site specifications and acceptable standards for site approval, including the construction process.* Simultaneously served as a strategic partner for Fran Logic and Scout & Molly’s; both companies owned by the CEO of Pro Martial Arts Corp. Performed many of the same functions and roles as within Pro Martial Arts corp.

Huntingdon Valley Pa

• Provided direction and managed the performance of 3 managers, 15 supervisors, and 50 front line employees.• Developed operational component forecasts and ensured compliance with all contract obligations.• Developed budgets, and managed monthly estimates and forecasts, executing against the operations budget.• Ensured compliance with all safety standards related to the department, and compliance with all applicable local, state, and federal guidelines.

Philadelphia Zoo- Parks And Recreation

• Provided overall direction and leadership for the Philadelphia Zoo food service department, which included 13 separate sales locations including a Starbucks. • Ensured compliance with Aramark food safety and OSHA safety compliance in all areas we were responsible for.• Led a staff of 5 managers and 120 employees with revenue of approximately $4 million per year.

Northeast Pennsylvania - K-12 Education

• Provided leadership, overall planning, direction, and control to the 9 assigned units within the East Region, to achieve operating and financial goals within the Food Service area.• Managed revenue in excess of 12 million dollars and drove front line profit in excess of 5.4% for the area.• Produced the highest Gallup engagement scores for a district in the East Region at 4.24 overall. • Led 9 managers and 417 employees within the district.• My area saw year-over-year revenue growth of 104.4% and front-line profit of 127.4% over the 2- year time span.

Greater Philadelphia Area

Provided leadership for the overall franchisee operation. Drove performance and adherence to corporate standards to deliver “unmatchable customer satisfaction.” • Functioned as the principal liaison for 22 stores and 19 franchisees realizing $20.0 million in sales, provided a broad range of support services to franchisee partners which included business operations, strategic business planning, marketing, training, and development, as well as coaching, mentoring, and profit attainment.• Successfully opened 16 new locations as of July 2008.• Developed a “Franchisee Performance and Rating” manual.• Took over and ran a failing store for the company for 2 months, re-energized the location and sales using sound business and HR practices. Returned a profit where none had been returned prior.• Implemented an Excel “Break Even Model” utilized company wide.• Developed and made index searchable a franchisee Opening Manual, utilized company wide.