Lead Ccp
CurrentSr Customer Care Professional (CCP) → Master CCP | SAC Retention Specialist | Team Coach I Lead CCP🌟 Career Progression:Joined American Express as a dedicated Sr. Customer Care Professional (CCP) and rapidly advanced to the role of Master CCP to Lead CCP, demonstrating exceptional dedication and expertise in servicing American Express UK Card Members.🔑 Key Responsibilities:-Currently serving as a Lead CCP in the UK SAC servicing team, catering to high-value… Show more Sr Customer Care Professional (CCP) → Master CCP | SAC Retention Specialist | Team Coach I Lead CCP🌟 Career Progression:Joined American Express as a dedicated Sr. Customer Care Professional (CCP) and rapidly advanced to the role of Master CCP to Lead CCP, demonstrating exceptional dedication and expertise in servicing American Express UK Card Members.🔑 Key Responsibilities:-Currently serving as a Lead CCP in the UK SAC servicing team, catering to high-value American Express UK Card Members, notably Centurion and Platinum Card Members.-Actively engage with customers to understand their needs and provide personalized solutions, ensuring a world-class experience and maintaining customer satisfaction.-As a Team Coach, supported new hires by providing comprehensive training on process knowledge and assisting them in successfully completing their On-the-Job Training (OJT), ensuring a smooth integration into the team.-Collaborated with cross-functional teams to develop and implement effective retention strategies, contributing to the overall success of the SAC servicing team. Show less
