Michael Heap Email & Phone Number

Chichester, GB

San Francisco, California, US

San Francisco, California, US

Product lead for Kong on Kubernetes (Kong Gateway, Kong Ingress Controller, Kong Operator)Key Results:* Built and delivered a pricing and packaging review for Kong on Kubernetes to the CRO + staff. This involved interviewing customers, plus pre and post-sales employees. Made a recommendation (which was accepted) that minimized $$$ left on the table in.

San Francisco, California, US

Built a team of 10 high performing individuals to drive adoption of Kong's technologies across Developer Relations, Documentation and Product Analytics.Key Results:* Reduced time spent on documentation maintenance by 80% through investing in tooling for common workflows.* Scripted, built and recorded demos for executive keynotes at our first party.

Holmdel, New Jersey, US

In 2020 my role evolved into a portfolio level role and added the Vonage customer dashboard, end-to-end experience and UI/UX teams to my reporting line for a total of 25 people. In addition to owning developer experience, we now own all customer touchpoints including signup, tooling and email drip campaigns.In this role I’m responsible for setting the.

Holmdel, New Jersey, US

Took ownership of our developer platform and built a team to maintain the platform and content. Starting with a single technical writer, and ending with a team of fourteen people responsible for API standards, documentation, server SDKs and client SDKs. This group was known as API Experience, and owned the experience that any developers using the platform.

Holmdel, New Jersey, US

Holmdel, New Jersey, US

Joining the team as a developer advocate with a focus on the PHP community, my responsibilities initially focused on maintenance of the Nexmo PHP SDK and production of quick start guides for each API. The role quickly expanded to cover ownership of the Nexmo API standards, ensuring a consistent experience for customers. The role expanded further after the.

London, GB

Charged with taking a development team that has grown organically and adding a well defined software planning, development and build system around them, my role encompasses everything from Jira workflow setup to automated iOS builds for enterprises and everything in between.Responsibilities:* Jira + Github Administration* 3rd party access reviews* Build.

Reading, Berkshire, GB

Starting as a developer on our data delivery platform and working my way up to running a dedicated maintenance team, I provided support in many roles at DataSift. Day to day, I was responsible for a team of 3 developers working in one of six possible languages Highlights * Closed over 80 customer facing issues in under 6 months after spearheading the.

After graduating university, I was offered a full time role as the lead developer at Max Software Ltd. In this capacity, I reported directly to the company owner, and managed 3 people. As well as providing technical direction I became involved in the business side of things, working on pricing models and reaching out to tech journalists to increase.

Working in the UK office of a Canadian company, I was responsible for rewriting a legacy application using modern techniques, as part of a team of four.Note: This was part time whilst I was at university.

At Versatilia, I had a wide range of responsibilities, from fixing bugs to performing releases of new software to talking with customers. I worked on a wide range of projects, from marketing sites to a bespoke ecommerce solution used by various large companies.Note: This was part time whilst studying. It worked out to be approx 16 weeks work, per year.

Bsc Computing, Computing

Bsc Computing, Computing