Resourceful leader with experience performing de-escalation techniques. Executed onboarding 50+ employees and handled 300+ employee and customer issues efficiently. Skilled in day-to-day operations, promoting teamwork, and client services; all completed without sacrificing the client relationship. I am currently employed at First Student. I was promoted within a few short months and I absolutely love advocating for my VIP clients. • Managing all projects with a strong ability to handle multiple tasks at once • Diffusing stress and striving for positive outcome resolutions with customers• Prioritizing activities based on urgency and importance, and taking appropriate action with little supervision handling complaints and exceeding expectations • Building and maintaining strong relationships with multiple contacts within the assigned customer base• Assist with challenging client requests or issue escalations as needed • Mentor and assist newly trained Charter Contact Center Coordinators• Liaison interacting with our internal customers at the service location support levelI am open to meaningful connections and sharing about my personal triumph over adversity. If you have any questions, please feel free to ask. If you have someone that you think I should virtually meet, please feel free to suggest them/him/her. I am happy to be a part of this community. Thank you for taking the time to come to my page.