Mikael Hedlund Email & Phone Number

Uddevalla, Vastra Gotaland County, Sweden

Heading the Infrastructure business division consisting of following business areas: Infrastructure & Hosting Operations, Professional Consulting, Application Operation, and Factory Support Services. - Responsible for a team of ~55 professionals through 3 business unit managers. Organization is located Uddevalla, Trollhättan, Gothenburg, Skövde and Olofström in Sweden. - Reporting to CEO and part of executive management team. - P&L-responsibility (~65 MSEK). Accountable for all deliveries in the division. - Driving organizational and business development for the division, also incuding sales and vendor management.

Gothenburg, Vastra Gotaland County, Sweden

Owner of the product Global Plant Infrastructure within the Manufacturing Sites Cluster/ART within Global Manufacturing Digital. Cyber Security Driver for Digital within Global Manufacturing. Reporting to Global IT Site Director/Program Manager for the cluster. - Product consists of a global team of 18 persons present in the manufacturing plants. All senior infrastructure managers and senior infrastructure engineers. - Product enables infrastructure transformation, life cycling, capacity management, maintenance and drives the cybersecurity agenda for the manufacturing sites.- The product also makes sure the infrastructure platforms are performing and being available and well supported. Platform like OpenVMS, OpenShift Vanilla (RedHat Kubernetes), VxRail, VMware, Windows Server, RHEL, Active Directory, Oracle Linux / OLVM, LAN, WAN, WiFi, etc. As a Product Owner, I am:- Driving the team vision and direction to design and prototype elegant and highly useful infrastructure solutions. Articulating and consistently emphasizing the short- and long-term vision of the product to the team and relevant stakeholders. - Cross-coordinating with central infrastructure products and app clusters within the Product Area Portfolio, being the natural stakeholder from Manufacturing.- Owning, building, prioritizing, deciding and refining the stories in the Team Backlog including defects and enablers.- Participating as a member of the Cluster Product Management team, contributing to the program-level vision, roadmap and content.As a Cyber Security Driver for Global Manufacturing Digital, I am:- Increasing cyber security resilience and awareness in the manufacturing plants globally, incorporating cyber security in the daily routines of all line of businesses (both IT/OT). - Establishing new capabilities and processes that helps reducing vulnerabilities, enhance security monitoring and regulatory compliance.

Uddevalla, Vastra Gotaland County, Sweden

Responsible for the business unit Infrastructure. The business unit includes Professional Consulting and Managed Services such as Infrastructure- and Application Operation, Hosting- and Network Services, IT Security and Advanced Monitoring.- Member of the management team, reporting to CEO.- Managed sales and operations within the business area with P&L-responsibility (~25 MSEK). Accountable for all managed services including business development and vendor management. Account manager for all key customers.- HR responsibility for 18 employees including recruitment, salary setting, performance management and well-being.- Lead the Great Place To Work initiative where the company was certified 3 years in a row and was listed as one of Sweden’s Best Workplaces in 2021 (Small companies list). I was also the highest-ranking manager in the results of the surveys and feedback.- Established entirely new business area Always On Logistics, targeting automated warehouse customers using AutoStore, Cross-docks, Sorters, High-bay storage, Conveyors, Palletizers, etc.- Provided Management Consulting as Project/Program Manager within Warehouse Management Systems (WMS) & IT Security.- Lead taskforces related to ransomware attack eradication & system performance improvement.

Uddevalla, Sweden

Technical- and leadership consultant in different roles. Reporting to Business Unit Manager. On-call/standby service for several years as Incident Manager and SME. Reference assignments:Operations Manager Sweden, Factory Onsite Support & Factory Service DeskLeading 4 teams in 3 sites in Sweden at Volvo Cars via Tech Mahindra. Part of global management team within delivery. Time critical support for the Manufacturing & Logistics business unit within Volvo Cars. Reporting to Global Service Manager.Team lead / Tech lead / Project lead – Factory Onsite SupportLeading a team of 14 associates in Torslanda car plant at Volvo Cars via Tech Mahindra. Time critical support for industrial IT equipment in the factory. Senior Application Engineer, Application OperationTechnical application management/operation for many industrial companies like Volvo Cars, IAC, Atlas Copco, Flokk, Pågen, Assa Abloy, Swisslog, ICA, Coop, Matsmart, NA-KD and Idnet. Managing application & infrastructure solutions, databases, monitoring, application support according to ITIL framework.

Uddevalla, Sweden

Support Centre Analyst and Deskside Support Technician at Volvo Cars. - Troubleshooting and configuring Windows desktop computers (HW/SW), software installations (SMS 2003/SCCM 2007), printers and telephony.

Uddevalla, Vastra Gotaland County, Sweden

I started working at McDonalds Torp in Uddevalla during two my last years in school as extra work, which lead to a full-time shift management position when I graduated.Job included tasks as coaching co-workers into performing towards goals, open/close the restaurant, plan daily operations, count cash registers etc. Sometimes there were over 50 people who worked during one shift over the summer vacation periods.I recieved the award "Employee of the Year" in 2007.