In my role as a Technology Services Manager, I am responsible for our managed network / WI-FI customers, using cloud-based administration platforms. I handle both remote management and onsite support, which includes installing hardware, software, setting up racks, and even cabling. I also ensure smooth execution of internet, phone, and network cutovers when clients adopt our professional services.Furthermore, I oversee VoIP installations and turn-ups, occasionally visiting client sites as needed. My responsibilities include running, testing, and connecting low-voltage cabling for small-scale projects and add-ons. Additionally, I implement and manage a range of cybersecurity and IT services, such as email security, endpoint detection and response (EDR), Microsoft 365, backup-as-a-service (BaaS), and disaster recovery-as-a-service (DRaaS).I provide Level 2/3 support to our sales and customer service teams, offering technical assistance during the engineering design phase and addressing advanced issues after implementation. I strive to streamline operations by developing and improving processes for our managed service offerings and managing product availability and pricing in our CRM.To stay ahead in this dynamic field, I continuously educate myself on the latest trends in cybersecurity and IT services, as well as attend partner trade shows and webinars. I also build and maintain relationships with vendors, ensuring our offerings remain innovative and effective. I cultivate and sustain strong relationships with vendors to keep our offerings cutting-edge and highly effective. My work is focused on delivering exceptional managed IT services that drive success for our clients and our team.

Monitors, manages and provides incident response for a 24x7 high-security manufacturing environmentAdministers deployment portal and deploys new software, applications and configurations provided by the Development teamIntegrates new services, drives operating and technical improvements in application and infrastructure platformsBuilds and deploys new Windows and Linux server infrastructure on-prem and in the company's cloud environmentCreates missing and maintains existing documentationManages and maintains segments of the company's cloud computing environmentResponsible for quarterly audits of systems and databases under the Perso divisionOccasionally works with the Customer Support Team or customers directly on FTP/SFTP setup and other technical connectivity tasks Installs, modifies and maintains systems and utility software on Windows and Linux server platformsOperates with the Core IT, Network, DevOps, Server, Backup or Security teams on various projects and tasksResponds to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support of server and network related functions and availabilityProvides planned or emergency after hours support

Installs, configures, and supports the organization's local area network, wide area network, and Internet systemsMonitors network to ensure availability to all system users and performs necessary maintenance to support network availability including wireless networksMonitors and tests website performance to ensure websites operate correctly and without interruptionOversees the daily systems maintenance and administration, including workstations, servers, back-ups and anti-virus. Designs, implements and documents policies and procedures for PC and network operations. Directs the efforts of the information systems security function. Analyzes potential security needs and risks to ensure proper authorizationResponsible for the communications infrastructure (cell, landline and e-mail) and the audio-visual systemsCoordinates technological solutions with Corporate office in Spain as well as other subsidiaries around the worldDocuments and monitors license compliance of networked and remote systemsMonitors system resources to maintain necessary performance benchmarksAssists end users with questions and problems regarding PC and network hardware, software, VOIP and cell phones and procedures. Trains users on programs and system implementations. Develops corporate standards and procedures for end usersProcures, installs, configures and supports PC networks, including virtual environment, network storage, file servers, workstations, printers and other peripheralsKeeps abreast of current technologies and proposes future direction and improvements for the network and PC infrastructure to support future company operationsProvides emergency support for production critical systems

Manage Help Desk and Technicians by overseeing incoming tickets, assist with resolution, monitoring response time and quality of resolution.Troubleshoot and support level 2 and 3 technological problems as well as pick up any overflow from the help desk.Delegate non-ticketed issues: communicate expectations, assist in planning, executing and reviewing results.Research, consult and implement new technologies for corporate office as well branches.Attend trainings, workshops, tech conferences and presentations to stay on the technological edge.Assist in staff hires by sourcing and interviewing potential candidates including training the new employee.Act as the 1st point of contact for all technology vendors including sales and support for contracts RFP's and bids.Interact with local MSP daily to ensure all employees have a positive technological experience.Work with sales and onboarding team to coordinate all technological aspects of new branch acquisitions or scratch setups. This includes, but is not limited to, phones and lines, computer purchase and setup, copiers, scanners and fax machines, data connections and network equipment. Contracting and vet local 3rd party wiring company to complete infrastructure build. This includes: calling multiple companies, obtaining quotes and making a final decision based on what is best for the company. Travel to the new location to ensure smooth transition.Build and manage servers for a variety of purposes.Program Cisco Call Manager and Unity Connection as well as the corresponding devices.Manage all technological purchases including computers, printers, monitors, phones, cables and peripherals.Manage all company mobile devices (cellphones, iPads and Internet devices) including contracts.Provide IT consulting to branches.Maintain quality service by establishing and enforcing organization standards.

Installs, configures and troubleshoots software in all types of environments for residential and corporate customers Installs, configures and troubleshoots printers, scanners, fax machines, and copiers both networked and directly connected to machinesInstalls, configures and troubleshoots networks including making and running Cat5/6 cables, switches, routers and gatewaysExtensive experience in virus and malware removalCreates and manages user accounts, email addresses, distribution groups, organizational units, and resource scheduling using Windows Server 2003/2008 Exchange Management Console and Active DirectoryDesktop and notebook hardware installation, support and repairDesktop operating systems installation, support and repairInstalled and configured backup systemsConfigures a variety of mobile phones to sync with Exchange as well as other email and messaging servicesServer operating system installation and support including Terminal Servers

Worked on layout using Quark on Mac OSXCopy-editing Researched potential sources and facts on the InternetPhoto editing Worked under strict deadlinesAssisted with other various tasks as assigned

Managed weekly meetings for a team of 15 people including reporters, editors and photographersCreated layouts on Quark Express Copy-editingPhoto editingResearched and did background checks on sourcesDiscussed and chose news-worthy topics and photographs for the paperSold advertisement placement

Interviewed students, parents and faculty for news stories that effected the campus and the state of WisconsinUsed digital recorders and photography to develop multimedia stories for the newspaperConsistently met deadlines

Designed pages with photographyManaged a team of photographersEdited and chose photos for size, color, and contentWrote photo captions, cut-lines, and