Michael Heep Email & Phone Number

East Peoria, Illinois, United States

• Employed through contract staffing at Caterpillar Inc., East Peoria, IL, USA.

Wiesbaden, Hessen, Germany

• Managed 50 Linux servers and engaged in service troubleshooting. Achieved 94% resolution rate for service disruptions within one hour, ensuring seamless operations.• Utilized scripts and Ansible to automate configuration and application deployment. Achieved 30% reduction in database replication setup time through optimization.• Red Hat Linux, DevOps, Ansible, SaaS, Automation, Git, MySQL, MariaDB, SQL, High Availability, nginx, Tomcat, VMWare ESXi, Shell Scripting, BASH, Python, Prometheus, Grafana, Documentation

Frankfurt Am Main, Hessen, Germany

• Ensured smooth operations and scalability for 700 CentOS servers and 2000 Kubernetes containers. Maintained uptime surpassing 99.5% for continuous high availability in critical business operations.• Conducted service troubleshooting, oversaw critical services and applications, consistently achieving satisfaction ratings of 95% or above, supporting 60,000 users.• Consistently executed essential monthly security and functionality patching with scripts and Puppet, achieving 100% success rate in deployment.• Collaborated across teams to develop and extend scripts for large-scale automation projects, achieving 99% automation coverage for routine administration processes.• Engaged in Root Cause Analysis, Incident and Problem Management following ITIL guidelines, and escalating to management and stakeholders as necessary. Maintained average resolution time of under two hours for major incidents.• CentOS, Kubernetes, DevOps, VMWare ESXi, Apache HTTP Server, Tomcat, MySQL, SQL, High Availability, Shell Scripting, BASH, Python, Automation, Puppet, Configuration Management, Git, Prometheus, Grafana, ITIL, RCA, Documentation

Hattersheim Am Main, Hessen, Germany

• Provided service troubleshooting, configuration, and availability monitoring for 100 Linux servers hosting virtualized customer environments. Achieved high customer satisfaction rating of 93%.• Implemented and configured Ceph Cluster, establishing it as cost-effective and scalable storage, reducing hardware costs by 25% and operational costs by 50%.• Red Hat Linux, Ubuntu Linux, VMWare ESXi, Apache HTTP Server, MySQL, SQL, Shell Scripting, BASH, Ceph, Nagios, Icinga, Planing and Documentation

Idstein, Hessen, Germany

• Managed, deployed, configured, and troubleshot 300 Linux servers including applications to support 2.5 million customers. Maintained satisfaction ratings of 92% for system reliability, high availability, and performance.• Led technical project planning and collaborated with subsidiary administrators and team lead. Successfully migrated their applications to 50 VMs within three weeks, maintaining 99% uptime, and meeting all deadlines and requirements.• Configured monitoring for detection and alerting, achieving 98% uptime for monitored systems and reducing mean time to detect (MTTD) failures by 45%.• Developed and extended scripts, achieving 99% automation coverage for routine administration processes.• Ubuntu Linux, OpenQRM, KVM, Apache HTTP Server, MySQL, SQL, Shell Scripting, BASH, Nagios, Icinga, Project Planing and Documentation