Michael Heep Email & Phone Number

East Peoria, Illinois, United States

• Employed through contract staffing at Caterpillar Inc., East Peoria, IL, USA.

Wiesbaden, Hessen, Germany

• Managed 50 Linux servers and engaged in service troubleshooting. Achieved 94% resolution rate for service disruptions within one hour, ensuring seamless operations.
• Utilized scripts and Ansible to automate configuration and application deployment. Achieved 30% reduction in database replication setup time through optimization.
• Red Hat Linux, DevOps, Ansible, SaaS, Automation, Git, MySQL, MariaDB, SQL, High Availability, nginx, Tomcat, VMWare ESXi, Shell Scripting, BASH, Python, Prometheus, Grafana, Documentation

Frankfurt Am Main, Hessen, Germany

• Ensured smooth operations and scalability for 700 CentOS servers and 2000 Kubernetes containers. Maintained uptime surpassing 99.5% for continuous high availability in critical business operations.
• Conducted service troubleshooting, oversaw critical services and applications, consistently achieving satisfaction ratings of 95% or above, supporting 60,000 users.
• Consistently executed essential monthly security and functionality patching with scripts and Puppet, achieving 100% success rate in deployment.
• Collaborated across teams to develop and extend scripts for large-scale automation projects, achieving 99% automation coverage for routine administration processes.
• Engaged in Root Cause Analysis, Incident and Problem Management following ITIL guidelines, and escalating to management and stakeholders as necessary. Maintained average resolution time of under two hours for major.
• CentOS, Kubernetes, DevOps, VMWare ESXi, Apache HTTP Server, Tomcat, MySQL, SQL, High Availability, Shell Scripting, BASH, Python, Automation, Puppet, Configuration Management, Git, Prometheus, Grafana, ITIL, RCA.

Hattersheim Am Main, Hessen, Germany

• Provided service troubleshooting, configuration, and availability monitoring for 100 Linux servers hosting virtualized customer environments. Achieved high customer satisfaction rating of 93%.
• Implemented and configured Ceph Cluster, establishing it as cost-effective and scalable storage, reducing hardware costs by 25% and operational costs by 50%.
• Red Hat Linux, Ubuntu Linux, VMWare ESXi, Apache HTTP Server, MySQL, SQL, Shell Scripting, BASH, Ceph, Nagios, Icinga, Planing and Documentation

Idstein, Hessen, Germany

• Managed, deployed, configured, and troubleshot 300 Linux servers including applications to support 2.5 million customers. Maintained satisfaction ratings of 92% for system reliability, high availability, and performance.
• Led technical project planning and collaborated with subsidiary administrators and team lead. Successfully migrated their applications to 50 VMs within three weeks, maintaining 99% uptime, and meeting all deadlines and.
• Configured monitoring for detection and alerting, achieving 98% uptime for monitored systems and reducing mean time to detect (MTTD) failures by 45%.
• Developed and extended scripts, achieving 99% automation coverage for routine administration processes.
• Ubuntu Linux, OpenQRM, KVM, Apache HTTP Server, MySQL, SQL, Shell Scripting, BASH, Nagios, Icinga, Project Planing and Documentation