Michael Heist, Emc, Pmec, Ssgbc Email & Phone Number

East Freedom, Pa, Us

Cincinnati, Ohio, United States

Primary function is to analyze and dissect current operations and workflow to identify areas of inefficiency to ultimately develop and strategically drive innovative programs enhancing processes and workflows by leveraging cutting-edge technologies. Primary skills and technologies leveraged:-KPI Metrics & Reporting-Analytics-Process Automation-AI-RPA-Microsoft Power BI-SQL-Data Validation & Integrity Analysis-Project/Program Management-Workday Suite-Hyland Onbase & Hyland Brainware-Advanced Excel-Operations Management-Development & Implementation of MBR

Duncansville, Pennsylvania, United States

Provided oversight and directed all Business and Operational functions. From Order to Cash Management, procurement, to leading all departments managing overhead, building/negotiating/managing vendor contracts, accounting functions, sales management, to marketing & advertising. I regularly reviewed and analyzed sales, market trends, expenses, utilities, and costs to assist with maintaining the lowest daily cost of operation. I negotiated costs and terms with suppliers and other business partners to ensure the best deals were in place confirming our partnerships remained aligned with our goals and objectives of growth and efficiency. I developed and maintained business relationships with existing and prospective Clients to encourage business relations for future contract opportunities. I was the executive decision maker for all advertising and marketing avenues. I studied and analyzed the market to know how and where to spend our money for effective marketing & advertising needs. I led business development and constantly analyzed procedures to ensure we were exercising best practices to ensure we met our desired growth & objectives. I constructed quarterly reports for Ownership. (forecast reports, budgets, KPI's, expense reports, Company Financials). I provided an annual SWOT analysis to financial partners. I served as the Senior Project Manager with oversight of the work conducted by JWF, Inc. I coordinated project schedules and ensured an effective QC check was in place for all aspects. I developed the company handbook, all policies, and Employee Benefits to protect the organization and its employees, all-the-while ensuring they remained competitive with wages & benefits. I was responsible for Organizational compliance in safety and structural protocol. I completed Employee Performance Reviews - assessing performance, wages, vacation time, PTO, conduct, safety, attendance, as well as offered developmental material to improve professional and personal abilities.

Duncansville, Pa

I was hired as the Business Manager in 2017 and was promoted to the Director of Business and Operations.

Pennsylvania

Altoona, Pennsylvania Area

- Account Management for over 350 clients- Budget analysis- Strategic planning- Progression reporting- Expense reporting- Credit analysis & Credit counseling- Credit Approvals- Refinancing, APR adjustments- Payment processing, handling, depositing, and transferring- Sales: Various loan types, insurances, and ancillary products- Operated a cash drawer (cashier responsibilities)- Payment collections- Consistently met deadlines- Facilities management: Open and close the office, handle security tapes, video & data transferring…etc.- Consistent communication of daily activities and reports to other district employees and managers as well as payment reminder and solicitation calls to clients on a daily basis- Organization of Account information, defining POC’s with clients as well as outside dealers- Conducted outside office visits to local businesses to establish them as partners/dealers for referrals- Learned, further developed, taught shortcuts, and shared access tips of our Primary Operating System to co-workers both in and outside of my branch- Provided superior customer service to all current, former, and potential clients- Assisted in litigation- Processed title transfers, repossessions, and foreclosure documents- Spreadsheet management of personal sales and progress on a monthly basis- Functioned and executed as a team – completed multiple tasks and issues occurring simultaneously- Delegated inner office duties- Solicited for new clients and dealers- Verified, handled, and processed highly sensitive client and dealer information

Altoona, Pennsylvania Area

My primary function included but was not limited to:-Deliver exceptional, courteous, and timely customer service.- Managed, assessed, and organized inventory efficiently.- Maintained regular communication with supervisors, providing them with daily updates on shift details, inventory management, and Special-Order Updates.- Operated various power equipment, including forklifts.- Possessed a comprehensive understanding of product descriptions, including their pros and cons, enabling me to provide expert customer service.- Conducted impromptu training sessions for new employees, imparting product knowledge and department layout.- Diligently maintained, organized, stacked, cleaned, and prepared floor inventory for sale.- Handled incoming phone calls related to inventory inquiries and product recommendations.- Excelled at upselling Special Order Items and Projects.- Ensured the department was well-prepared for opening and properly secured during closing.- Obtained certification for operating power equipment.

Saint Francis University: Loretto, Pa

I assisted with workorders submitted by faculty and staff members that required the following: - Repairing, upgrading, or installing of anything corresponding to laptops, desktops, printers, fax machines, scanners, copiers, networking, software, hardware, and audio & video components- Assisted in the maintaining and organizing the Department’s extensive inventory- Provided faculty feedback to the department

Hollidaysburg School District

- Create, implement, and complete an annual Preventative Maintenance Program for all IT related components within the School District- Assisted in replacing old IT Components- Installed/setup new PC's and PC related components- Report and update Superiors on the Preventive Maintenance Program on a weekly basis

Master Of Business Administration - Mba, Health/Health Care Administration/Management, 4.0

I am back in the Academic Saddle attending the illustrious MBA program in the Shields School of Business at Saint Francis University. My.

B.S, Business Administration In Accounting

High School Diploma, 12Th Grade

Activities and Societies: National Honors' Society, F.B.L.A., Honors and AP Academic Curriculum, Varsity Baseball, Varsity Football.

Lean Manufacturing, Operations, Executive Leadership, Project Management