Michael A. Helbig Email & Phone Number

New York City Metropolitan Area

Ensure that all regulatory requirements are met.

New York, New York, United States

Consulting companies on governance, risk and compliance and information security. Specific expertise on management of IT-service providers.

New York City Metropolitan Area

Support the faculty and program managers in delivering relevant offerings and strengthening the fundamental mission of the Ithaca College Certificate Programs.

Frankfurt, Hesse, Germany

Manage external IT providers, conduct service reviews; guiding IT and integration projects from development to production; develop, introduce, optimize processes on GRC; work with i/e audit to ensure compliance particularly with regards to information/cyber security and GRC. Introduce ISMS technologies (F5/WAF, Cortex XDR, PAM/IAM)

New York, New York, United States

• Solution Consulting for small business, process & workflow improvement
• Specializing in Cyber Security, Financial Services experienced
• Corporate Social Responsibility report creation based on GRI Standards

Greater New York City Area

• Dedicated time to recharge and follow through on an envisioned career change
• Gather expert knowledge on auditing, cyber security; acquire CISA® certification
• Certify as Sustainability/Corporate Social Responsibility (CSR) Manager (TÜV® Germany)
• Travelled to see family oversees and assist after an earlier loss of a family member

Greater New York City Area

• Spearhead, develop and implement detailed pilot program strategy and roadmap.
• Align goals & objectives with teams/leaders which fosters cross-divisional strategy.
• Establish the role as trusted partner & gain creditability as subject matter expert.
• Successfully introduce operational program which early-on enhances client experience.
• Design reports & metrics to measure progress, meet milestones & schedule.

Greater New York City Area

• Provide accountability & transparency for progress of program internally and to clients.
• Work with pricing & reference data teams to bring data quality & delivery to the next level.
• Annual supplier/security audit for key client, deliver respective balanced scorecards.
• Manage global client interactions which enhances client experience 100%.
• Streamline client service related processes to speed up response times beyond 25%.

Greater New York City Area

• Lead cyber security incidents responses in cooperation with Systems/Operations.
• Continuous audit of access rights to sensitive systems. Bi-annual internal audit for BCDR.
• Initiate and moderate quality circles to bring down failure rate significantly.
• Run/reshape Support & Data teams, shorten response times by 50%, establish 24/7.
• Take lead to model, document & implement unambiguous processes for core areas. Help organize work space for involved teams, increase efficiency by 25%.

Greater New York City Area

• Foster cooperation between German headquarter & US teams enhancing cooperation.
• Organize requirements for projects in technology so IT teams can focus on core work.
• Work with IT & client counterparts to deliver projects successfully and on schedule.
• Monitor and report on project status to senior management and clients to address risks.

Frankfurt Am Main Area, Germany

• Streamlined post-merger incident handling which eliminated former service breaks
• Enhanced client documentation and reduced turnaround times by 30%.
• Standardized communication channels to optimize internal and external processes.

Frankfurt Am Main Area, Germany

• Delivered exceptional incident management through 20-person development/support team.
• Established company-wide ITIL processes that improved customer experience 100%.
• Ambassador for internationally operating colleagues which spurred mutual appreciation.

Frankfurt Am Main Area, Germany

• Train acquired competitor support team in tech architecture to be sound and savvy.
• Cross-pollinate know-how across support teams to smoothen cooperation.
• Unite two disparate cultures and reorganized workflows for a joint approach.

Cologne Area, Germany

• Deliver complex financial solutions on tight timelines with team of developers in startup.
• Contribute to establish firm as t h e market leader in managed financial solutions in Germany.
• Groundwork to establish a service desk and necessary tools to free project managers' time.

Darmstadt Area, Germany

• Introduce book/CD based market-leading ‘corporations fact-set database’ as internet portal.
• Develop post-launch advertising & PR to boosted publicity & contribute to revenue.

Masters, Business Administration

Coursework: Business Administration, Subject-Specific Language Programs (Ffa)

Engineering