Michael Helland Popm, Cspo, Csm, Csa Email & Phone Number

Bellevue, Wa, Us

Delivering vision, strategy, analysis, customer evangelism, Product Management best practices, and business value for Metro by T-Mobile pre-paid Retail, Care, and Virtual Retail sales experiences and applications.

Bellevue, Wa, Us

Responsible for populating the overall Salesforce road map for Consumer / Retail to ensure a continual stream of new and innovative ideas are consistently brought to market. Aligning with Salesforce development teams, UI/UX, change management and administration teams to ensure new processes or process changes are critical, relevant, understood, and supported. Working with cross-functional teams and resources to develop and own the go to market strategy to maximize market share, profitability, revenue retention and growth. Working with Product Management teams and analyzing data to identify opportunities to leverage Salesforce to increase productivity, provide automation and improve the customer experience.

Noida, Uttar Pradesh, In

Provided thought leadership to the T-Mobile consumer productmanagement team on integrating diverse programs and capabilities intoa consistent, seamless, and scaleable architecture. Designed anddelivered innovative, intuitive, and optimized solutions that leveragednative Salesforce functionality to accelerate delivery of value to businessstakeholders.

Bellevue, Washington, Us

San Francisco, Ca, Us

Provided efficient, effective, and exceptional customer service to Autodesk customers by overseeing and managing the Autodesk Chat (Salesforce Live Agent) and Schedule a Call platforms. Served as a subject matter expert; provided functional consultancy; analyzed platforms; gathered requirements across business units; identified opportunities to expand and enhance the utilization and reach of the platforms; configured, reported, and analyzed data; tested (systems and user acceptance); engaged stakeholders to drive adoption of Chat for customer and partner support; standardized processes; integrated with the Autodesk Virtual Assistant and other technologies; and implemented best practices.

San Francisco, Ca, Us

Responsible for prioritizing and implementing all changes to Autodesk's internal, customer and partner facing case management systems and driving optimization and consistency across all stakeholders.

San Francisco, Ca, Us

Responsible for the inculcation of industry best practices, process optimization and ITIL within Product Support.

San Francisco, Ca, Us

Responsible for the design and/or implementation of all Product Support infrastructure needs globally including CRM, Telephony, Reporting, Intranet, etc.

San Francisco, Ca, Us

Managed the Architecture, Engineering and Construction (AEC) and Platform (AutoCAD, etc.) front line technical support teams across multiple locations, escalated and resolved customer issues with development teams and conducted onsite customer meetings.

San Francisco, Ca, Us

Managed the Architecture, Engineering and Construction (AEC) front line technical support team, escalated and resolved customer issues with development teams and conducted onsite customer meetings.

San Francisco, Ca, Us

Provided front line technical support and account management for Autodesk Premier customers

San Francisco, Ca, Us

Provided front line technical support for AutoCAD and other products for customers and partners

Responsible for all IT aspects for the company. Implemented and administered Novell server and network, migrate office from pen and paper drawing to AutoCAD helping cut building mechanical and electrical design cycle time from 1-2 months to 1-2 weeks.

Managed all aspects of IT including relocation of offices, Novell network, telecom and custom order processing software.

Developed and conducted training in basic computer skills, developed and conducted manager and employee training in character development and promotion and provided character consulting to companies implementing character based reward and recognition programs.