Mary Heller Email & Phone Number

Heathsville, Va, Us

• Collaborate with project team and subject matter experts to design and develop learning solutions (including but not limited to instructor-led workshops, in-person seminars, web-based learning, blended instruction, and virtual sessions) and materials (including but not limited to job aides, workbooks, activities, manuals, reference tools, and other training resources).• Provide project leadership and client management for the design and development of learning offerings; serve as the liaison and collaborate with stakeholders to plan and scope projects as well as communicate and negotiate timelines to ensure expectations and commitments are met; monitor project performance and report progress and outcomes.• Work with internal and external stakeholders to provide consulting services and facilitate the design, development, and implementation of learning and development solutions.• Make modifications to improve overall quality of learning offerings based on evaluation data.• Collect, curate, and share best practice resources. • Identify gaps and opportunities within the design and development process to maximize effectiveness and efficiency; assist with the development of procedures, practices, and tools.• Provide peer-coaching and quality assurance review feedback.• Contribute to the development and implementation of an overall learning strategy and related initiatives.

Implementing all phases of A.D.D.I.E for the Warrior Care Training Branch of the Defense Health Agency, focusing on evaluations and training metrics from written policy and job descriptions to on the job training.Defense Health Agency (DHA) contract for the J7/LEADS Warrior Care Training Branch• Revise current training materials with performance standards and objectives for Recovery Care Coordinator Training. • Assist eLearning team on revising WBTs.• Communicate with subject matter experts in the field of Warrior Care and Recover Care Coordinator. • Conduct qualitative and quantitative evaluations using SurveyMonkey in accordance with Kirkpatrick's levels of evaluation. • Work with Defense Health Agency Continuing Education Program Office to prepare accreditation for Case Managers through Commission for Case Manager Certification board. • Plan, strategize for Internal Curriculum Review and crosswalk of all Recovery Care Program training.• Coordinate with government program leads and management. • Document training events in After Action Reports and Quarterly Training Reports.• Coordinate with internal and external resources for virtual webinars/summits.

Crystal City, Va

Defense Health Agency (DHA) contract for the J7/LEADS Warrior Care Training Branch• Review and maintain current curriculum for the Recovery Care Coordinator Course• Worked with subject matter experts to refine and implement content changes in lessons• Revised eLearning using Captivate and Articulate. • Conducted training lessons and briefings for Recovery Care Coordinator Course. • Communicated with subject matter experts in the field of Warrior Care and Recover Care Coordinator. • Conducted qualitative and quantitative evaluations using SurveyMonkey in accordance with Kirkpatrick's levels of evaluation.• Worked with analytics teams to determine training needs analysis and gap analysis.• Worked with Defense Health Agency Continuing Education Program Office to prepare accreditation for Case Managers through Commission for Case Manager Certification board.• Planed and strategized with key stakeholders for Internal Curriculum Review.• Write SOPs for internal ADDIE processes. • Coordinate with Government program leads and management. • Use MS Project to set project task milestones and subordinate tasks. • Document training events in After Action Reports and Quarterly Training Reports.• Coordinate with internal and external resources for virtual webinars/summits.

Reston, Va

Centers for Medicare and Medicaid Services contract to support the Affordable Health Care Act• Co-developed the Instructional Design Certification Program for all CMS contracted trainers.• Worked with agile software development sprints to implement changes to training programs.• Advised on Strategic Alignment Operations Performance Improvement team.• Launched and implemented Trainer Certification Program to certify 58 trainers.• Established Training Program Strategies and Business Rhythms to better improve efficiencies and processes across the organization.• Lead instructional design teams in multi-year projects with continuous effort.• Met with Senior Executive Management teams to determine project needs.• Organized and conducted Design and Development conferences with SMEs and ISDs.• Acted as coach and mentor for new Instructional Designers.• Converted current ILT courses to WBT.Immigration and Customs Enforcement contract with the Office of Training and Development• Taught the ICE Instructor Development Course (IDC).• Developed and taught the Managing Instructor Performance course.• Conducted job task analyses for various job roles within the federal law enforcement purview.• Aligned job tasks with training objectives, activities, and assessments.• Coordinated and managed a training development project with the efforts of six to eight instructional designers.• Planned and conducted Curriculum Design Conferences with SMEs from across the nation.• Designed comprehensive training programs that map to job tasks.• Implemented, evaluated, and analyzed formative, summative, and confirmative evaluations.• Evaluated and revised training courses against Kirkpatrick’s levels of evaluation and ADDIE.• Successfully accredited a two-week training course against FLETA Accreditation standards.• Completed FLETA Training Assessor Certification course.• Lead Instructional Designer on multiple internal and external projects.

Heathsville, Va

This is a small firm dedicated to helping organizations develop their training needs focusing on the results desired. We can also do fascilitation of leadership, motivational, and career coaching workshops.

Contract work - currently working on a contract for the Army conducting and analyzing training for Casualty & Mortuary Affairs; training soldiers to give casualty notices and assist survivors when soldiers are injured or lost during active duty.

I teach English 111 & 112

develop career paths for each position at the credit union, coached staff and advised staff on career paths, maintained LMS records and transcripts

developed and revised training for all aspects of the credit union from New Hire Orientation, Teller & Loan Counselor Training, to Robbery Awareness Training

Working in the Graduate School of Information & Software Engineering I processed all incoming student applications and graduation application; handles & routed student requests; ordered text books for classes; among other office duties.

Master'S Degree, Learning Design And Technology

Ma, Teaching Literature & Writing

Ba, English/ Writing

Activities and Societies: Golden Key National Honor Society

Education record