Mary Heller Email & Phone Number

Heathsville, VA, US

• Collaborate with project team and subject matter experts to design and develop learning solutions (including but not limited to instructor-led workshops, in-person seminars, web-based learning, blended instruction, and.
• Provide project leadership and client management for the design and development of learning offerings; serve as the liaison and collaborate with stakeholders to plan and scope projects as well as communicate and.
• Work with internal and external stakeholders to provide consulting services and facilitate the design, development, and implementation of learning and development solutions.
• Make modifications to improve overall quality of learning offerings based on evaluation data.
• Collect, curate, and share best practice resources.
• Identify gaps and opportunities within the design and development process to maximize effectiveness and efficiency; assist with the development of procedures, practices, and tools.

• Implementing all phases of A.D.D.I.E for the Warrior Care Training Branch of the Defense Health Agency, focusing on evaluations and training metrics from written policy and job descriptions to on the job.
• Revise current training materials with performance standards and objectives for Recovery Care Coordinator Training.
• Assist eLearning team on revising WBTs.
• Communicate with subject matter experts in the field of Warrior Care and Recover Care Coordinator.
• Conduct qualitative and quantitative evaluations using SurveyMonkey in accordance with Kirkpatrick's levels of evaluation.
• Work with Defense Health Agency Continuing Education Program Office to prepare accreditation for Case Managers through Commission for Case Manager Certification board.

Crystal City, VA

• Defense Health Agency (DHA) contract for the J7/LEADS Warrior Care Training Branch
• Review and maintain current curriculum for the Recovery Care Coordinator Course
• Worked with subject matter experts to refine and implement content changes in lessons
• Revised eLearning using Captivate and Articulate.
• Conducted training lessons and briefings for Recovery Care Coordinator Course.
• Communicated with subject matter experts in the field of Warrior Care and Recover Care Coordinator.

Reston, VA

• Centers for Medicare and Medicaid Services contract to support the Affordable Health Care Act
• Co-developed the Instructional Design Certification Program for all CMS contracted trainers.
• Worked with agile software development sprints to implement changes to training programs.
• Advised on Strategic Alignment Operations Performance Improvement team.
• Launched and implemented Trainer Certification Program to certify 58 trainers.
• Established Training Program Strategies and Business Rhythms to better improve efficiencies and processes across the organization.

Heathsville, VA

This is a small firm dedicated to helping organizations develop their training needs focusing on the results desired. We can also do fascilitation of leadership, motivational, and career coaching workshops.

Contract work - currently working on a contract for the Army conducting and analyzing training for Casualty & Mortuary Affairs; training soldiers to give casualty notices and assist survivors when soldiers are injured or lost during active duty.

I teach English 111 & 112

develop career paths for each position at the credit union, coached staff and advised staff on career paths, maintained LMS records and transcripts

developed and revised training for all aspects of the credit union from New Hire Orientation, Teller & Loan Counselor Training, to Robbery Awareness Training

Working in the Graduate School of Information & Software Engineering I processed all incoming student applications and graduation application; handles & routed student requests; ordered text books for classes; among other office duties.

Master'S Degree, Learning Design And Technology

Ma, Teaching Literature & Writing

Ba, English/ Writing

Activities and Societies: Golden Key National Honor Society

Education record