As a results-driven operations leader, I’ve had the privilege of turning challenges into opportunities for growth throughout my career. With a strong foundation in team leadership, process optimization, and customer service, I’m passionate about fostering environments where teams thrive, sales grow, and customer satisfaction soars.My expertise lies in analyzing performance metrics and implementing creative solutions to drive operational efficiency while maintaining a focus on exceptional service. I take pride in developing systems that not only boost productivity but also promote a culture of collaboration and continuous improvement.Over the years, I’ve honed my ability to lead diverse teams, manage cross-functional projects, and ensure operational success—all while building strong relationships with customers and colleagues alike.
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Operations ManagerOneliance LlcClover, Sc, Us -
ManagerBagel Boat Jul 2020 - PresentClover, South Carolina, United StatesCultivated a warm, community centric atmosphere while overseeing daily operations and ensuring high quality food and service. Empowered my team through training and development initiatives, implemented seasonal menu offerings, and built strong relationships with customers, creating a loyal following.
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Real Estate AgentFlorida Realty Of Miami Mar 2015 - Jul 2020Miami Florida -
Operations ManagerScentiwst Jun 2018 - Jun 2020Miami, Florida, United StatesOversaw end to end logistics of our fragrance subscription service, ensuring timely and accurate deliveries to subscribers. Streamlined fulfillment processes, managed supplier relationships, and implemented data driven improvements to enhance customer satisfaction and operational efficiency.
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General ManagerThe Perfume Store Jul 2015 - Nov 2018Miami FloridaCurated an exclusive, personalized shopping experience by building strong client relationships and offering expert fragrance recommendations. Managed boutique operations, drove sales through unique scent marketing strategies, and elevated brand prestige through staff training and in-store events that engage high-end customers.
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Realtor AssociateDoral Service Realty Jan 2013 - Mar 2015Miami Florida -
Supervisor.Team LeadPositecusa Aug 2010 - Sep 2012Charlotte, North Carolina, United StatesLead a team of 45 customer service representatives, ensuring top-tier support. Monitored performance,coached staff, and analyzed key performance metrics to improve processes, enhance customer satisfaction, and drive continuous development, while also fostering a positive, high-performing work culture. -
Store ManagerFoot Locker Jun 2008 - Aug 2010Charlotte, North Carolina, United StatesOversaw daily operations, managed staff, and drove sales while ensuring exceptional customer service. Inaddition to inventory control and meeting financial goals, I actively analyzed sales trends, implementedinnovative merchandising strategies, and lead community engagement initiatives, creating a dynamic shopping experience while fostering team development and customer loyalty.
Michael Henao Education Details
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Gold CoastReal Estate -
John A Ferguson Senior High
Frequently Asked Questions about Michael Henao
What company does Michael Henao work for?
Michael Henao works for Oneliance Llc
What is Michael Henao's role at the current company?
Michael Henao's current role is Operations Manager.
What schools did Michael Henao attend?
Michael Henao attended Gold Coast, John A Ferguson Senior High.
Not the Michael Henao you were looking for?
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Michael Henao
Clifton, Nj3bestbuy.com, bestbuycanada.ca, gmail.com4 +197355XXXXX
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Michael Henao
Medical Sciences Academy, Lantana Middle School At School District Of Palm Beach CountyBoynton Beach, Fl2gmail.com, palmbeachschools.org -
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2yahoo.com, yahoo.com
3 +120138XXXXX
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