Marina Henry Email & Phone Number

Corona, California, United States

California licensed professional working with clients to process insurance claims that protect themselves and their loved ones financially.

Lead shopper teams across Stater Brothers locations 170/171/138.Facilitated in-store shopper training, coaching, and shadowing utilizing personal shopper metrics.Provided continuous structured guidance and support to my in-store shoppers—including actionable feedback for improvement—to help them achieve individual performance goals.Utilized existing resources, tools, and team members to quickly identify and solve any shopper, customer, or retailer issues.Maintained a comfortable in-store environment so that our shoppers could focus on their work.Identified performance improvement plans for underperforming in-store shoppers, which includes recommending terminations when needed.Proactively developed improvements to in-store shopping processes across multiple stores.Oversaw and ensured orders were accurately and efficiently fulfilled.Brainstormed new process improvements that would enhance customer experience.Promoted our company values and cultivated a positive work environment for Instacart in-store staff, retailer partner store staff, and in-store customers. Hired In-store shoppers including onboarding setup, oversight, and applicant communication via the Fountain Platform. Weekly shopper scheduling to ensure a smooth business flow.2022 led 4 store locations at one time (Stater Bros 187, 189, 170 & 171) with a team of 38+ total in-store shoppers. In 2021 I helped launched Curbside Pickup @ Stater Brothers by traveling to select locations in the Inland Empire to train store Shiftleads and shoppers to our platform.June 2020 I successfully ran the initial pilot team for our Curbside Pickup Product offered to our Stater Brothers Partner at store 189.

Grocery fulfillment in-store picking only. Efficiently picked online customer orders with an average speed score of 65 seconds per item and consistent high customer rating reviews.

e-Commerce grocery fulfillment pick & delivery.

Remote

Served customers by providing product and service information and resolving product and service problems.Attracted potential customers by answering product and service questions and suggesting information about other products and services.Opened customer accounts by recording account information.Maintained customer records by updating account information.Resolved product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Maintained financial accounts by processing customer adjustments.Recommended potential products or services to management by collecting customer information and analyzing customer needs.Prepared product or service reports by collecting and analyzing customer information.Contributed to team effort by accomplishing related results as needed.

Rancho Cucamonga, California, United States

Maintained workflow by studying methods; implementing cost reductions; and developing reporting procedures.Created and revised systems and procedures by analyzing operating practices, recordkeepingsystems, forms control, office layout, and budgetary and personnel requirements; implementingchanges.Developed administrative staff by providing information, educational opportunities, and experiential growth opportunities.Resolved administrative problems by coordinating preparation of reports, analyzing data, andidentifying solutions. Ensured operation of equipment by completing preventive maintenance requirements.Completed operational requirements by scheduling and assigning administrative projects; expeditingwork results.Maintained professional and technical knowledge by attending educational workshops; reviewingprofessional publications; establishing personal networks; participating in professional societies.Contributed to team effort by accomplishing related results as needed.

Rancho Cucamonga, California, United States

Responsible for generating sales, merchandising, safeguarding company assets & maintaining outstanding customer service as per company standards,Tasks and Responsibilities ensured that each customer received outstanding service by providing a friendly environment, maintaining solid product knowledge, cash handling, balance registers and all other aspects of customer service.

West Covina, California, United States

Responsible for posting cash receipts to customer accounts along with the daily deposit of cash intothe company's bank account. Opened anddistributed daily mail. Printed and mailed monthly billing to the companies Retail Partners and related duties as assigned.

Brea, California, United States

Provided assistance and guidance to all employees. Organized and maintained the paperwork flow andthe day-to-day activities of the company to ensure the timely preparation and distribution of reports and schedules to assist all departments. Ensured adherence to Company policy as relates to safety, accident prevention, Workers Compensation regulations/issues: state and federal law compliance. Screened/Interviewed New Candidates. Prepared general correspondence.

West Covina, California, United States

Requested Insurance authorization for medical procedures by Workers Compensation state legal process. Daily communication with adjusters, attorneys, nurse case managers and employers with updated medical information.Assisted Orthopedic Surgeons with all Workers Compensation medical requests. Stepped in for Workers Compensation supervisor for 3 months while out on medical leave.Onsite Customer Service Representative to patients inquiring additional information on their case.

Long Beach, California, United States

Responsible for handling Workers Compensation benefit checks to injured workers with approved medical disability compensation and or awards, by calculating, printing and mailing the benefit checks out on a daily basis. Answered inbound calls from Attorney's and Employers calling in new work related injuries, requests and concerns.Handled a consistency of 200 medical only cases. Opened, monitored and closed each case in a timely manner.My Portfolio assigned included all m/o injured workers from 3 partners: Long Beach Hospital, Saddleback Hospital and Anaheim Memorial Hospital.Assisted Workers Compensation Adjuster on litigated cases that needed in depth medical and financial monitoring by contacting all parties involved and starting the litigation process if necessary.

Irvine, California, United States

Handled a high volume of inbound calls from Insurance Adjusters and Employers calling in new work related injuries and set up new cases. Worked directly with a set of nurse case managers on monitoring the medical treatment of a worker's compensation case. Coordinated initial injured workers appointments at medical offices and meetings for each nurse. Sent out important medical information to Workers Compensation Appeals Board for review. Assisted in medical billing for all services rendered on a case by case basis.

Certified, Medical Insurance Specialist/Medical Biller-Coder

Certified Medical Insurance Biller & Coder

High School Diploma