Marcos Hernández Email & Phone Number

Bolingbrook, IL, US

Kitchener, Ontario, CA

• Act as the primary point of contact for major accounts, providing technical, operational, and administrative support.
• Attained subject matter expert status in robotic technology, enhancing team knowledge and operational efficiency.
• Expanded two major accounts within 8 months, generating $1.3 million in new sales and solidifying market presence.
• Surpassed 2023 sales and expansion targets, significantly contributing to revenue growth.
• Represented Avidbots at trade shows, collaborated with international distributors, and initiated new company projects to minimize deployment downtime.
• Contributed to product development discussions based on customer feedback, improving product functionality and customer satisfaction.

Kitchener, Ontario, CA

• Started Distributor Network in the US from the ground up, including finding partners, training, and supporting them during sales.
• Ramped up knowledge during first few months by deploying robots at customer sites throughout the US.
• Signed on first distributor partners and sold $500k in the first year through partners
• Traveled to partner sites throughout the US to train on robot usage, and best practices on selling approach to different verticals.
• Created training videos or guides as needed, and offered virtual training to supplement on-site training.
• Conducted customer business reviews, facilitated critical metrics discussions, fostered strategic partnerships, and enhanced overall customer satisfaction.

Kitchener, Ontario, CA

• Deployed, demonstrated, and troubleshot hardware and software for robotic scrubbers, ensuring optimal performance and customer satisfaction.

Singapore, SG

• Presented Dyson as a valuable retail partner, increasing brand visibility and expanding partnerships with multiple retailers.
• Provided comprehensive training to store associates, improving Dyson sales performance and brand awareness.
• Received six Expert accolades, including back-to-back Expert of the Year awards.
• Implemented innovative sales strategies, resulting in a 15% increase in sales revenue within the first year.
• Collaborated with marketing teams to develop promotional campaigns and drive product awareness.
• Analyzed market trends and competitor activities to make data-driven recommendations for business growth.

Hoffman Estates, IL, US

• Responded to internal/external customers via phone, email, and support tickets on various operational issues.
• Resolved banking issues; balancing and researching shortages/overages, reconciling deposits to banking detail.
• Researched inventory, delivery, and product information issues to streamline customer support.
• Troubleshoot select technical hardware/software issues related to store kiosks, registers, and web based applications.
• Lead in Development (LID) role that included training and additional responsibilities such as:o Monitor and respond to social media posts on Facebook and Twittero Monitor ticket and call queue to maintain response.

New York, NY, US

• Managed supervisor calls, utilizing tools to make informed decisions on fraud-related account actions.
• Conducted fraud investigations, identifying and mitigating potential risks to the organization.
• Implemented fraud prevention measures, reducing fraudulent activities by 30% within the first six months.
• Collaborated with cross-functional teams to develop and implement fraud detection algorithms.
• Provided training sessions to educate employees on fraud detection techniques and best practices.
• Acted as a liaison between the fraud department and law enforcement agencies, ensuring timely and effective communication.

Chicago, Illinois, US

• Managed opening branch and vault responsibilities, maintaining a balanced drawer in adherence to banking regulations.
• Processed customer transactions accurately and efficiently, ensuring a high level of customer satisfaction.
• Resolved customer inquiries and concerns in a timely and professional manner.
• Conducted audits to ensure compliance with banking policies and procedures.
• Trained new employees on banking systems, processes, and customer service standards.
• Developed and implemented customer service initiatives to improve overall customer experience and retention.

US

• Led and motivated employees to meet and exceed sales goals during every shift consistently.
• Managed daily branch operations, including customer service, cash handling, and staff scheduling.
• Conducted performance evaluations and provided feedback to employees to drive continuous improvement.
• Implemented sales strategies to promote banking products and services, resulting in a 20% increase in sales revenue.
• Coordinated with marketing teams to execute promotional campaigns and drive customer engagement.
• Conducted regular staff meetings to communicate goals, initiatives, and performance expectations.

Education record

Associate'S Degree