Marianne H. Evensen Email & Phone Number

Oslo Area, Norway

In my position at Sopra Steria, I work as a Senior Consultant and Project Manager where my focus areas are ITIL Process Management, Service Delivery Management and Project Management for our customers. I strive to provide expert knowledge within my area of expertise and give the customer great value in a timely matter and adapted to their organisation and values. I have also worked with process analysis and design in several improvement activities, technical support and implementation of support tools for the customers.See Projects section for more information on the different projects I worked with.

Telemark County, Norway

This is a family business cottage field located in beautiful Telemark county, only 30 minutes drive from Kragerø city. You can buy land to build your own cottage for all year round use or in some occations buy a pre-buildt cabin. The area is located next to the beautiful Toke lake. Come visit us at: http://www.eikeneshyttegrend.no

Oslo Area, Norway / Europe

In this position, I mainly worked on-site for the customers of CA. I helped implement and adapt the CA Service Desk Management tool and the CA Business Objects XI tool. I participated in several large and smaller projects assisting with the installation and configuration of the tools for the customers and assisted the customers in successful implementation of best-practice processes towards the software and adaptation towards the customers need.See Projects section for more information on the different projects I worked with.

Online

I volunteered for the Couchsurfing project in many ways throughout the time I was an active member of the project. I was a city ambassador of Oslo, a country ambassador for Norway and a global ambassador. As a global ambassador, I was a member of the CUQ (Contact us Questions) team and towards the end of 2007, I was invited to join the Member Dispute and Safety Team (MDST). MDST was a tiny team within the Contact Us Questions Team (CUQ), consisting of 6 members, handling all disputes and complaints sent to the Contact Us Team. The team was by invitation only and, even as Couchsurfing approached 2 million members, only had 14 members at the most.MDST handled everything from relatively easy tasks, such as complaints of references left on a profile, accusations of abuse, theft, threats, robbery and rape. We handled police reports, parents or friends reporting that their friends were missing, or dead, and we memorialized the profiles of deceased members. We handled members whose user profile had been hacked, members creating multiple profiles, scammers and phishing attempts. We handled cultural misunderstandings and language barriers and anything where a user’s safety had been threatened.We worked on conflict mediation, solving disputes, giving advice on how to stay safe for solo travellers, wrote policies for the team and gave advice on cultural awareness. I also trained new members to the team.Many of the members that contacted us did not know English at all or their level of English knowledge was poor. A huge part of the communication training that we received (and gave to new members) consisted of how to handle the communication with members via online communication across culture and lingual barriers.Work Language: English / Spanish / Norwegian

Oslo Area, Norway

As a Service Delivery Manager, I had the administrative responsibility of two different portfolios of commodity applications (defined as small applications with few users, or larger applications with little administration required). As part of this job I had resource responsibility for an intercultural team located in Mumbai, India and in Stockton, UK. I was responsible for allocating resources to the tasks at hand and assure that the Application Technical managers (ATM) of the different applications within the portfolios deliver specialized support within SLA, stay on budget, keep track of licenses that needed renewal and keep up to date with the documentation created for each application. Administering the portfolios included setting up budgets for each single application and for the portfolio as a unit, reporting on budget and overall delivery status, setting up an upgrade-, test- and release plan with the ATM and make sure updated documentation not only was available for all stakeholders, but that assuring version control and quality control of it. That being Minute of Meetings, installation-, test- and release- documentation for each application and version control of these on SharePoint. I worked closely with the Licence and Vendor Management team to assure that the licenses and maintenance agreements were renewed in a timely manner and get the necessary approvals from CIO / Superusers for additional cost and plan this into the budget for each application. I was the first point of contact for the portfolios and worked closely with the Change Management, Release Management and Test Management teams to ensure deliveries were “en-route” and that the Problem Management team helped resolve problems and customers, users, superusers and CIO/CEO. We worked closely to follow the ITIL processes.

Oslo Area, Norway

As an Application Technical Manager, I was responsible for the operational life cycle of 10 CAD applications.We had functional overview of the applications, gave customer support and were the point of contact for the superusers. When an application upgrade was ready, we installed it locally, documented all company specific adaptations prior to requesting the scripting of the package. We organised testing schedules with superusers and cleared that the package was good to publish into the production environment.These CAD applications followed me even into my later role as Service Delivery Manager.

Oslo Area, Norway

In started in this position as a temp from Ajilon Nordic and was later hired as a fixed employee. I worked as a Service Desk Analyst providing software and technical support for internal departments/companies of the Astrup Fearnley group. I was responsible for in-house support of the Microsoft Office applications, as well as providing support for the whole portfolio of applications and educate and train users. We did trouble shooting and Problem Management and I was a vendor contact and first point of contact for users / superusers and department managers. I was a member of the 24/7 Technical IT duty call team every 4 weeks for 4 years.For 1 year (2005-2006) I was the Service Desk Manager, team leader for the Service desk team, and responsible for 4 employees. In this position I also reported on delivery status to the IT Administration and participated in 3 projects: • New ServiceDesk Log tool and adaptation for Astrup Fearnley IT• Implementation of ITIL• Develop Helpdesk to ServiceDesk (Project responsible)Work language: English / Norwegian

Oslo Area, Norway

I worked on-site as a consultant for customers of Ajilon Nordic.See Projects section for more information on the different projects I worked with.

Oslo Area, Norway

I worked on-site as a consultant for customers of Vikar 1See Projects section for more information on the different projects I worked with.

Oslo Area, Norway

I worked on-site as a consultant for customers of Xtra Personnel.Work language: Norwegian / EnglishSee Projects section for more information on the different projects I worked with.

Oslo Area, Norway

While studying, I had a teaching assistant at the school in following subjects;Systemutvikling I (MET14), Systemutvikling II (MET24) and Prosjektoppgave i EDB bruk (PROJ10) English: Systems development and ProjectsThe work consisted of guidance of fixed groups and cooperating this work with the other student guides, where we helped the students with their tasks and obligatory papers as well as correcting and estimating student performances.

Montreal, Canada Area

In this position I worked as an office employee in Montreal in Canada. I shared my time between AFS Canada National Office and AFS Quebec Regional Office. The two shared office address but had two different offices and i shared my time between the two and helped with a wide variety of tasks. I sorted mail, prepared information material to be shipped to applicants to the program, interviewed applicants, visited embassies to gather information that could help applicants to decide where they wanted to study, painted the office walls, organised lunch meetings and joined the other employees at running errands. Work languages: English / French

Dph Candidate, System Design And Analysis

Activities and Societies: I also worked as a teaching assistant during the second year of my studies in the subjects system design.

Foling - Språkvitenskap (Language Knowledge)

Languages have always fascinated me and this study was about the fonetic and linguistic side of languages

Examen Philosophicum

High School Diploma, Allmennfaglig Linje

High School 3 year, with a break year as I spent a year as an exchange student in Costa Rica (Jan 1993 - Jan 1994) See Liceo Laboratorio.

High School Diploma, Allmennfaglig

I spent 1 school year in Costa Rica as an exchange student and I attended school at the Liceo Laboratorio of Liberia. I went there.

Education record