Michael Heyen

Michael Heyen Email and Phone Number

Senior Technology/Customer Success/Application Support Leader @ Franklin, Tennessee, United States
Franklin, Tennessee, United States
Michael Heyen's Location
Franklin, Tennessee, United States, United States
Michael Heyen's Contact Details
About Michael Heyen

Senior Information Technology professional with a passion for learning new applications/technologies and coaching teams to implement, deploy, and support them. Strong analytical, problem solving, and interpersonal skills focused on process improvement and user/customer satisfaction. Broad experience in accounting, finance, information systems, and project management ranging from financial data analysis, ERP implementation, revenue cycle support, and content management.

Michael Heyen's Current Company Details
Loving Homes with Lanetta

Loving Homes With Lanetta

Senior Technology/Customer Success/Application Support Leader
Franklin, Tennessee, United States
Michael Heyen Work Experience Details
  • Loving Homes With Lanetta
    Loving Homes With Lanetta
    Franklin, Tennessee, United States
  • Hello Garage
    Owner / Garage Guru
    Hello Garage Jun 2022 - Mar 2024
    Papillion, Ne, Us
    Elevating garages across Middle Tennessee from the junk drawer of the home to the true front door with top of line polyaspartic flooring coatings, heavy duty shelving options, and organizational slat wall with accessories.
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  • Idemia North America
    Customer Success Director, Cloud Engineering Operations
    Idemia North America Jun 2016 - Jun 2022
    Reston, Virginia, Us
    Customer-centric Operational Support• Lead a reactive tactical team of technical support engineers for a SaaS company providing best-in-class identity enrollment services solutions for its military, intelligence, civilian, state, local, and commercial customers.• Collaborate daily across multi-functional operational and engineering teams to provide expert support for the highly secure multi-tenant enrollment systems that include the capture of biometric data (photographs/fingerprints), biographic data, and identity documentation required to enroll and register for certain TSA security threat assessment programs and many state agencies.• Acting primary point of customer contact responsible for all operational production support requests with responsibilities including stakeholder communications regarding any Enrollment Center network disruptions, software release updates, system updates, and remediation of any outages.• Regularly work in partnership with agile development teams and site reliability engineers to understand technology changes and provide feedback to build automation tooling to alleviate support burden.
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  • Community Health Systems
    Manager, Financial Applications
    Community Health Systems Jun 2015 - May 2016
    Franklin, Tn, Us
    IT Resource and Program Management• Managed product and support teams responsible for implementation, integration, conversion, and deployment of Artiva HC, a receivables management enterprise solution, and Hyland OnBase RCM, a revenue cycle management and document imaging solution, as part of a centralized business office consolidation initiative.
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  • Ramsey Solutions
    Senior Director Of Technology Program Management
    Ramsey Solutions Aug 2014 - Jun 2015
    Franklin, Tn, Us
    Enterprise Implementation • Provided business and technical expertise to help guide and execute enterprise level projects. Managed a large CRM implementation on Salesforce.com with agile development team.
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  • Fresenius Medical Care
    Director, Information Technology, Revenue Systems
    Fresenius Medical Care Jun 2006 - Aug 2014
    Bad Homburg, Frankfurt, De
    Resource & Project Management • Assumed new Revenue Systems role as result of acquisition; primarily responsible for operational support and resource management for legacy systems of acquired companies during transition to new single Revenue Cycle platform including integration to laboratory systems, upgrades, data warehousing, vendor management, and application retirement.• Facilitated the consolidation of multiple revenue cycle/patient access systems to a single platform of Siemens Soarian Financials by developing and coaching a deployment resource team responsible for all application clinic configuration, payer/health plan/contract setup, physician and user security over a 4+ year period for 2,200+ health provider organizations.• Coordinated efforts across multiple functional and technical teams to analyze, identify, and implement the technical solution for merging of multiple master patient index systems containing patient population of 170,000+.• Managed design and transition of offline acute dialysis services billing to online SAP invoicing. • In support of consolidation initiative of 30+ patient registration offices, implemented and maintained a mission-critical corporate Kofax Communication Server solution to manage the paperless patient referral document volume (50,000 fax pages/day).• Implemented and supported solution for paperless submission of required patient registration documentation via barcoded fax solution and custom Java application residing on 2200+ multi-function Lexmark devices to Siemens Document Imaging storage system.• Managed analysis process and development to integrate Revenue data into decision support systems such as Avega Contract Modeling and Crowe Revenue Cycle Analytics (RCA).• Facilitated design and implementation of custom multi-system solution to allow notification and visibility of faxed clinical documentation to remote physicians utilizing Hyland OnBase as the backend core Enterprise Content Management (ECM) system.
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  • Renal Care Group
    Manager/Project Manager
    Renal Care Group Jun 2003 - May 2006
    Us
    Project Management & System Development/Support • Streamlined request and fulfillment process for company systems security access and eliminated the manual form process by designing and managing the custom development, training, and deployment of a web-based workflow application.• Redesigned custom biomedical maintenance system using Magic Service Desk application and Business Objects reporting. Development included an integrated self-service work order request mechanism and remote notification. • Administered SRC Advisor Budget application including enhancement/fix development, upgrade, reporting, general ledger and payroll interfaces. Developed automated process to regularly interface SRC data into PeopleSoft budget ledger for reporting. Coordinated annual budgeting process with regional finance and facilitated a reduction in cycle length.• Led project of PeopleSoft HRMS Benefits upgrade including fit analysis, requirements gathering, and integration of SQR and Application Engine customizations.• Assisted project team in implementation of PeopleSoft Expenses self-service module including application/workflow process documentation, development of systematic process of user setups, and testing/troubleshooting Payables integration of expense payments.
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  • Renal Care Group
    Director Of General Financial Systems
    Renal Care Group Mar 2001 - May 2003
    Us
    ERP Implementation & Process Improvement • Facilitated coordination between Corporate/Operational Finance and Information Services on initiatives regarding financial systems, analysis, reporting, and process improvement. • Led functional and technical project teams through the successful implementation and dialysis industry adaptation of PeopleSoft Financials including system requirements gathering, fit analysis, design, testing, training, business process documentation, and production support/problem solving.• Streamlined supply ordering for 450+ inventory business units by working closely with Purchasing department and identifying a creative utilization of existing functionality in Supply Chain Management modules (Purchasing, Inventory, Cost Management), development of a custom legacy (60+ Solomon Financial databases) inventory balance import process, and minimal delivered PeopleSoft code customization.
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  • Fedex
    Technical Advisor/Senior Technical Analyst
    Fedex Nov 1999 - Feb 2001
    Memphis, Tn, Us
    • Provided technical advice and expertise as key resource of ‘Center of Excellence’ organization to systems development projects primarily as it related to PeopleSoft applications and implementations including U.S. domestic installations/upgrades.• Developed and led implementation of repeatable process for PeopleSoft financial upgrades for Canada, Latin America, and Asia Pacific; coordinated activities between users, technicians, production support, and networking operations in each remote location.
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  • Fedex
    Senior Programmer Analyst / Programmer Analyst
    Fedex Nov 1996 - Oct 1999
    Memphis, Tn, Us
    • Managed the project IT staff, database and change management, upgrade and patch application for global implementations of PeopleSoft General Ledger, Payables, and Asset Management in Europe, US, Canada, Asia Pacific, and Latin America.• Facilitated the development of a standardized and repeatable implementation approach including technical infrastructure, training, configuration, upgrades, process improvement, and project management at the enterprise and corporate level.• Supported initial proof of concept implementation of PeopleSoft Payables and Purchasing in European regional office• Provided customization, interface, and reporting design and development, problem debugging, troubleshooting, and resolution.
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  • Anderson-Tully Company
    Mis Project Manager / Assistant Controller
    Anderson-Tully Company Oct 1989 - Oct 1996
    Vicksburg, Ms, Us
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  • Deloitte & Touche
    Staff Accountant
    Deloitte & Touche Jun 1988 - Sep 1989

Michael Heyen Skills

Process Improvement Healthcare Information Technology Project Management It Management Management Disaster Recovery Erp Hipaa Sdlc Peoplesoft Active Directory Budgets

Michael Heyen Education Details

  • Union University
    Union University
    Accounting

Frequently Asked Questions about Michael Heyen

What company does Michael Heyen work for?

Michael Heyen works for Loving Homes With Lanetta

What is Michael Heyen's role at the current company?

Michael Heyen's current role is Senior Technology/Customer Success/Application Support Leader.

What is Michael Heyen's email address?

Michael Heyen's email address is mi****@****att.net

What is Michael Heyen's direct phone number?

Michael Heyen's direct phone number is +173196*****

What schools did Michael Heyen attend?

Michael Heyen attended Union University.

What skills is Michael Heyen known for?

Michael Heyen has skills like Process Improvement, Healthcare Information Technology, Project Management, It Management, Management, Disaster Recovery, Erp, Hipaa, Sdlc, Peoplesoft, Active Directory, Budgets.

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