Senior Quality Manager - Quality Assurance Division
Current• Monitor the Quality Dashboards to Control the overall-quality of the organization.• Conduct internal audits to assure the quality in organization's workplaces.• Improve the Quality of Life for associates by studying & monitoring their feedback.• Prepare Quality reports based on data collected from dashboards and audits.• Communicate with organization’s leaders to improve quality issues.• Conduct witness audits to assure the performance of other quality… Show more • Monitor the Quality Dashboards to Control the overall-quality of the organization.• Conduct internal audits to assure the quality in organization's workplaces.• Improve the Quality of Life for associates by studying & monitoring their feedback.• Prepare Quality reports based on data collected from dashboards and audits.• Communicate with organization’s leaders to improve quality issues.• Conduct witness audits to assure the performance of other quality auditors.• Improve division's processes & materials; such: quality booklets, quality checklists, dashboard calculations, audit process, engagement & iGDI processes… etc.• Build a motivated and engaged team by organizing team building activities.• Observe the Voice of Guests and planning for corrective actions; if necessary. • Cooperate with Service Division to improve the weak areas in Toyota centers. Show less