• Taking calls and resolving issues of the clients• Creating tickets on eSMT and resolving them in a timely manner• Using remote apps to troubleshoot client’s issues• Using Intune and Radia to push software packages to client’s computer• Troubleshooting hardware issues on client’s computer and engaging the vendor when needed for hardware service• Providing in-person service to clients at TechLoungeo In-person diagnosis of issueso Explaining the problems and solution in terms the client can understand clearlyo Provide a short-term solution and a timeframe that the issue can be permanently resolved• Troubleshooting Office 365 apps, Adobe apps and other software issues• Re-imaging computers• Setting up a new computer and phone for clients• Taking part in projects like doing an LRO migrationo Updating the hardwareo The first point-of-contact for the cliento Providing status update to the project teamo Engaging with third-party support groupso Ensuring successful implementation of the changeso Providing a final report to the project team

• Troubleshooting software and hardware issues on the computer• Answering phone calls and assisting students and professors• Assisting students in-person• Using VMWare Horizon to check computer status remotely• Installing software on the computer• Minor troubleshooting of printer• Minor troubleshooting of College Servers• Assisting with setting-up College Servers