Megan Hinterland (Formerly Kelly) Email & Phone Number

Minneapolis, Mn, Us

Greater Minneapolis-St. Paul Area

- Worked with designers, product managers, and software engineers across four product teams to regularly scope and prioritize research opportunities.- Helped determine and validate product feature changes to support greater usability and enhancement of key user flows to our educational practice product suite.- Facilitated stakeholder scoping sessions and executed on generative research efforts to guide interoperability approaches across multiple sets of product acquisitions.- Conducted in-person and remote usability studies of proposed designs with both educators and students of grades K - 12 and quickly and efficiently synthesized data for insights to provide actionable recommendations.- Leveraged lean methodology to support shorter design sprints including but not limited to user surveys, unmoderated card sorts, heuristic analyses, content audits, empathy mapping, and proto-journey mapping.- Processed large qualitative data sets from NPS benchmark surveys to provide contextual insights to the quantitative score which allowed for more accurate reporting and changes to the NPS recruitment process.- Initiated and supported changes to the research team's operations processes for enhanced recruitment efforts for our unique and specific user groups.

Eagan, Mn

-Established research processes and methodology artifacts across seven product teams experiencing various stages within the design cycle-Enhanced business understanding and trust of user insights as an effective guiding tool for product development efforts-Conducted internal SME interviews to build data-led personas to guide design team in creating solutions for more than one user's mindset.-Scoped, arranged, and moderated discovery efforts and usability sessions between existing products, product designs for insights from end-users-Established and maintained robust, accessible library of user research documentation for continued reference within agile product design framework-Identified end-user behavioral patterns across a large, diverse, representative sample group and built relevant archetypal representations of end-users as a support mechanism for the business goal of reducing department silos of data and designs-Championed research insights across business groups through various pathways including a department-wide presentation introducing and defining user research, open product team discussions regarding relevant product research artifacts, and empowering designers with research insights through weekly Design Team collaboration meetings (both formal and informal)-Leveraged quantitative and qualitative data using both guerrilla and traditional methods to provide product teams with user insights along variable and sometimes limited time constraintsSoftware Skills: Optimal Workshop, Confluence, Adobe Illustrator, Trello, Webex (Remote Testing)Research Methods: User Interviews, Contextual Inquiry, Task-Based Usability Testing, Data Inventory, Surveying, Card SortingData Synthesis Methods: Data Auditing, Heuristic Analysis, Affinity Diagramming, Usability Reporting

Edina, Mn

Designed data-driven, human-centered solutions for Real Estate Agents and the internal employees who support them.-Worked with Product Owner and potential users to define the needs and expectations of a new application-Designed an iOS mobile application for Agents-Created data-driven, digitally interactive prototypes-Participated in UX Team design critiques for collaborative insights and improvements-Wrote, scheduled, and conducted usability tests on the prototypes and made data-informed iterations on the design-Synthesized study results to reveal the successes and propose possible deltas (changes)-Worked with Product Owner and Business Analyst to define the product requirements-Worked with Data Analyst to define the shape of the data and how it could be leveraged within the Application for the needs of Agents-Worked with Front-end Developer to build and map data visualizations within the constraints of the platform-Currently assisting in the continued development of an enterprise application system to include both incoming and legacy system dataSoftware Skills: Balsamiq, Sketch, InVision, Microsoft TFS, Trello, Webex (Remote Testing)Research Methods: User Interviews, Narrative Inquiry, Usability Tests, Data Inventory, SurveyData Synthesis Methods: Data Auditing, Heuristic Analysis, Affinity DiagrammingOther: Wireframing, Sketching, Rapid Prototyping, Digital Prototyping, Agile/Lean Methodologies.

Bloomington, Mn

-Activated a cross-department team to achieve a $25,000 increase in the sales of 'Winter Basics' category.-Directed a cross-department team of 25 to provide a pack-fitting event for customers that led to 180% increase in the sales of hiking packs and accessories.-Revised an implemented curriculum for instruction of in-store classes and taught to diverse customer group.-Learned new systems for updating and maintaining accurate inventory records of Flagship-sized store.-Provided thorough, fast-paced and positive service to diverse customer group.-Problem-solved and multitasked for the unique needs of many customers.

Bloomington, Mn

Minneapolis, Mn 55415

-Worked with a variety of clients to develop effective and appropriate scopes of work.-Conducted research methods to identify problem spaces.-Designed data-driven, digitally interactive prototypes.-Moderated and conducted usability tests on the prototypes and made data-informed iterations.-Clearly communicated deliverables to clients through both presentations and written reports.Software Skills: Adobe Illustrator, Sketch, InVision, Axure RP, Optimal WorkshopResearch Methods: User Surveys, User Interviews, Narrative Inquiry, Usability Tests, Observations, Card Sorts, Triading, Graffiti Walls, Behavior Mapping, Data Inventory.Data Synthesis Methods: Affinity Diagramming, Clustering, Kano Analysis, Data Auditing, Competitive Analysis, Heuristic Analysis.Other: Wireframing, Sketching, Storyboarding, Site Mapping, Rapid Prototyping, Digital Prototyping, Scrum Leader/Agile/Lean Methodologies.

Crested Butte, Co

-Facilitated a curriculum of learning progressions tailored to the individual learning styles of students from two years of age to 18 years.-Completed Professional Ski Instructor Level I Certification- Rocky Mountain Division that requires a solid foundation of information and experience necessary to be an effective snow sport instructor.-Taught groups of 3-12 students at a time on the ski hill with varying degrees of difficulty

User Experience Design Certification, Industrial And Product Design

-18 week immersive professional development program to build foundational skills in User Experience Design. -Developed understanding.

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: Minor in Geography; Worked on campus in IT department as Teaching Assistant, Vice President of Geography Club.