In the Enedis Regional Directorate West Île-de-France, I played a crucial role in achieving strategic objectives with a primary focus on the customer dimension. This region covers 12,000 km², includes 455 municipalities, and features extensive infrastructure, including 31,075 km of network, 18,000 HTA/BT substations, and 52 source substations, all managed by a team of over 1,700 employees.I focused on key objectives:🎯 Paris 2024 Olympics: Ensured electricity supply to major Olympic venues, given the significance of the Olympic and Paralympic Games🎯 Grand Paris Express: Facilitated the connection of 700 MW of power and 450 km of HTA cables for the 200 km automated lines, emphasizing customer satisfaction🎯 Energy Transition: Promoted the transition, including converting the vehicle fleet to electric vehicles and implementing Smart Grids to improve energy production and consumption management.We served 2.6M customers in a region vital for 50% of CAC40 companies' headquartersOther achievements:- Improved Customer Satisfaction: Reduced complaints by 40% in 18 months and decreased dissatisfied customers by 20% in one year.- Non-Technical Losses: Enhanced oversight, resulting in cost reductions (€4.74 million in 2022 vs. €10.53 million in 2023) and recovering over 80 GWh of energy billed due to Non-Technical Losses.- New Metering Policy: Deployed Linky smart meters on 10% of Enedis metering equipment.- MOSAR Project: Contributed to the national hypervision system for telephone line accessibility and reception-related role transformation.- Harmonie Program: Co-piloted efforts to simplify customer relationship management tools.- Performance Management: Led the implementation of DataViz tools and relevant indicators.- IT Transformation Projects:Regional Directorate's point of contact for information system transformation projects.- Innovations and Improvements:Designed and implemented various innovations to enhance business processes and customer experiences.

As an Experienced Associate and Team Lead at Accenture Technology Solutions, I had the privilege of playing a key role in the Ginko project at Enedis. Ginko was a strategic initiative launched by Enedis to modernize its Customer Information System (CIS), encompassing metering, contract management, billing, accounting, finance, technical intervention, and contractual services management, among other components. The project supported the nationwide deployment of Linky smart meters, aligning with Enedis' commitment to addressing the challenges of ecological and digital transition in the energy sector.During my tenure, I had the following key responsibilities and achievements:• Led and managed the Accenture team, overseeing the activities of 5 internal resources to ensure seamless project delivery.• Ensured contractual and commercial management with the client, facilitating effective collaboration.• Conducted organizational audits of the unit.• Collaborated closely with Enedis, efluid SAS (a UEM group company), and CGI, a global IT services leader, to implement the efluid software solution, enabling Enedis to efficiently manage more than 30 million Linky meters.• Drafted change requests and updated project specifications for the Ginko-RC Pilot version, contributing to project refinement and client satisfaction.• Spearheaded change management initiatives, organizing and conducting training workshops for the technical and functional administration team, facilitating a smooth transition to the new information system.

• Pilot of the CMS (Content Management System) redesign project at DEKRA Industrial :- Collection and analysis needs- Preparation of specifications and launching of a call for tenders- Analysis of the tenders returns and choice of provider- Design of the new Information System- Perform testing activities including construction of test plans, documenting the expected results and the validation of the deliverables test results (CMS, specific development and data migration)- Change Management (material and sessions of training)• Implementation and management of various intelligence activities (competitive, prospective, collaborative, international, regulatory, normative and documentary) :- Establishment and management of a correspondents network - Identification of the information sources- Setting the web watch tool- Analysis and synthesis of the collected data- Development and spreading of a monthly watch newsletters- Realisation of surveys and specific studies- Writing monitoring procedures• Development of a decision support tool based on competitive intelligence data• Realization of market studies and determination of the forecast revenue and the penetration rate• Cost control for DEKRA's subscriptions and contract negotiations• Organizational improvement service actions (Lay-out, implementation of a single-window for the documentation service, development of KPIs, dashboards ...)• Pilot for the project of redesigning the DEKRA intranet portal (Microsoft Sharepoint)• Failure analysis and continuous improvement for Watson (a regulatory monitoring product) with FMEA method (Failure Mode and Effect Analysis)

• Design and implementation of a prospective intelligence system :- The needs analysis and prospective intelligence study- Specifications for the monitoring software purchase- Configuration and implementation of the prospective intelligence system (collaborative platform and internet monitoring software) : data collection methodology, processing procedure and dissemination policy)• Specific business intelligence tasks for the DEKRA's international development project• Study (based on the "Hub Management" methodology) about the company visibility in the media-sphere and the information dissemination velocity

• Study of innovation data survey, assessment of real case innovation process in German companies and redaction of recommendations under the IMP³rove (IMProve Innovation Management Performance of SMEs with sustainable IMPact) project. This innovation management project is an initiative of Europe INNOVA for SMEs, intermediaries, financial actors, policy makers and academia which aimed at disposing of a framework that links innovation management with business impact thanks to a holistic approach to innovation management as described in the “A.T. Kearney House of Innovation”.

• Design of an evaluation grid for innovation potentialities Tunisian companies based on 3rd edition (2005) OECD Oslo Manual (the foremost international source of guidelines for the collection and use of data on innovation activities in industry).• Design of a suitable pre-diagnostic online tool (XHTML language) in order to evaluate Tunisian firms innovation potentialities as a prerequisite for the pursuit and analysis of policies aimed at fostering innovation in Tunisia.

• Participation and support to the implementation of innovative projects and the promotion of innovation in three Tunisian companies (metallurgy, food and electronics industry sectors) under the national project of industrial upgrading.• Consulting for the development and management of the innovation process: from the idea to the implementation stage

• Designing a sprinkler system for LNG (Liquefied Natural Gas) tanks (deluge system and water curtains) of GL1Z complex (SONATRACH, Algeria) base on NFPA standards [before the publication of XP CEN/TS 14816 standard]