Mohammed Hisham Email & Phone Number

Dubai, Ae

United Arab Emirates

• Oversaw the setup, management, and troubleshooting of systems across multiple international locations, including the UAE, Oman, and the United Kingdom, covering a network of over 200 F&B outlets.• Directs the setup of IT infrastructure from scratch for major F&B stores like Starbucks, The Cheesecake Factory, PF Changs, Shake Shack & many others.• Led the transformation of POS, Server & MICROS FIDELIO software projects in the United Kingdom & Oman, on-site.• Played a pivotal role in the transformation of STARBUCKS stores into the Oracle SIMPHONY cloud service. • Tested and implemented the integration of various APIs with Micros Fidelio including Worldpay, QSR, Deliveroo, Wi-Q, and 3C.• Gained hands-on experience with various workstation models, including HP, IBM, Toshiba, Micros WS5, and WS6, ensuring optimal hardware performance.• Expertise in Configuring and management of Network Switches (Cisco, HP, Huawei, 3 Com)• Installed QSR restaurant reservation system across our F&B Stores.• Played a key role in the successful rollout of SonicWALL firewalls, enhancing network security across all F&B stores.• Implemented the PCI Data Security Standard (PCI-DSS) across all Alshaya stores, resulting in a 95% reduction in security vulnerabilities.• Tracked & communicated project progress & issues and presented resolutions to stakeholders.• Maintained Micros databases, conducted upgrades as per user requirement.• Tested and deployed new hardware & software across the site. • Prepared and maintained documentation of technologies, standards, and procedures.

India

• Provide support for local LAN network. • Troubleshooting hardware and software problems.• Computer assembling and maintenance.• Planning and implementing Backup and Restoration policies.• Assigning NTFS Permissions and Sharing Folders.