Manage team of six adjusters handling complex personal and commercial automobile and commercial general liability claims in New York, Massachusetts, Connecticut, and Rhode Island. Manage all company litigation including first-party property and subrogation litigation.Accomplishments & Results:• Implemented the use of captioned reports for comprehensive overview of claims.• Implemented the use of round table discussions to get consensus on liability, reserving, and settlement value.• Partnered with data analytics and actuary teams to automate monthly production reports and create new reserve reports to track late reserve increases for coaching opportunities.• Brought on Medconnections, human/AI collaboration platform to improve production and cycle time. • Conducted Snack and Learn sessions with non-complex auto and complex property damage teams to assist in improving claims-handling skills.• Developed mentor program for complex team to share skills and experience to develop staff.• Implemented weekly team huddles to consistently reinforce team goals and how they impact the larger organization.

Leads team of eight adjusters handling core, complex, and litigated commercial general liability claims. Works with corporate insureds and underwriting to identify and implement effective risk management. Partners with staff and panel counsel to skillfully balance competing demands to deliver best outcome of claims and coverage disputes.Charged with turning around consistently under-performing team of six adjusters. Drove significant performance improvements through aggressive coaching, targeted mentoring, and energetic implementation of best practices and process improvement initiatives. Established incentive program to inspire and reinforce success. Accomplishments & Results:• Transformed team with fewest risk transfers to team that transferred 40% of cases within a six-team group during first year; senior managers added two additional adjusters to team based on proven results.• Led team to earn highest quality audit rating, and ranked number two out of six teams in overall score, on 12-month review; subsequent audit ratings consistently remain at “fully meets standards.”• Saved $180,000 – Determined improper defense; reassigned case to new panel defense counsel; researched and identified case law to support Hanover’s insured; resolved case for 10% of full value. • Saved more than $50,000 – Initiated review of claims files; identified indefensible coverage dispute with potential exposure for Hanover; rapidly resolved action at lowest possible cost.

Tackled enormous backlog of New York No Fault litigation. Managed and litigated significant caseload of high-complexity commercial general liability, bodily injury, and property damage claims from 13 states while maintaining strict audit standards. Performed coverage and risk transfer analyses. Exhaustively researched law and regulations and conducted due diligence to determine defense or settlement. Leveraged network of experts to defend/resolve cases and collaborated with adversary counsel to resolve issues preventing settlement.Accomplishments & Results:• Developed/implemented innovative strategy to reduce 900 case backlog of New York No Fault litigation to 400 cases in less than one year – Leveraged relationships with plaintiff attorneys to negotiate mini-bulk settlements for drastically reduced damages; simultaneously resolved ~60 incoming lawsuits/arbitrations monthly.• Saved $60,000 in potential damages – Developed defense strategy, coached counsel on key points, and drove summary judgment.• Saved $45,000 – Persuaded manager to defend demand for loss transfer arbitration; case successfully defended on appeal. Aetna Health Plans v. Hanover Ins.Co., 27 NY3d 577 (2016).

Balanced large caseload, managing civil defendant cases from intake through research, motions, discovery, and negotiation to trial or settlement. Tried more than 20 cases to jury verdict and more than ten bench trials.Accomplishments & Results: • Saved $375,000 for retail client – Advocated for client, forcing manufacturer to contribute to settlement for defective product. Tracked down eye witness for deposition; determined witness bought chairs from same product line and experienced identical product deficiencies; purchased remaining chairs from witness and sent for testing. Proved manufacturer liability.