Muhammad Ali Email & Phone Number

London, England, United Kingdom

Hayes, England, United Kingdom

Graphic Designer at my own company. Working on commercial projects, logos and digital marketing. Collaborated with several small and large businesses for projects e.g. Harrods and Vodafone.

London, Greater London, United Kingdom

Interpreted clients' needs and introduced services to fit specific requirements.Listened and responded to customer enquiries/complaints and forwarded necessary information to management to ensure appropriate problem-solving.Stay up to date with the industry, sales trends and best practices. Monitoring and reporting on KPIs regularly.Maintained visual merchandising and assisted team members.Identify opportunities for new business acquisition.Monitor competition and stay… Show more Interpreted clients' needs and introduced services to fit specific requirements.Listened and responded to customer enquiries/complaints and forwarded necessary information to management to ensure appropriate problem-solving.Stay up to date with the industry, sales trends and best practices. Monitoring and reporting on KPIs regularly.Maintained visual merchandising and assisted team members.Identify opportunities for new business acquisition.Monitor competition and stay up to date with current offerings.Daily product troubleshooting for approximately 30 Setup & data transfer, software issues, data recovery and Mac related queries. Show less

London, United Kingdom

Support team manager and perform management duties in manager’s absence.Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.Assist management with new team member training.Answer team member questions, help with problems, and oversee work for quality and guideline compliance.Communicate deadlines and sales goals to team members.Develop strategies to promote team member adherence to company… Show more Support team manager and perform management duties in manager’s absence.Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.Assist management with new team member training.Answer team member questions, help with problems, and oversee work for quality and guideline compliance.Communicate deadlines and sales goals to team members.Develop strategies to promote team member adherence to company regulations and performance goals.Conduct team meetings to update members on best practices and continuing expectations.Generate and share comprehensive and detailed reports about team performance and deadlines.Provide quality customer service, including customer interaction, enquiries, and effectively handling complaints.Preserved revenue streams by utilising strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.Consistently exceeded individual sales goals by 20% through skilful promotion of diverse TV & broadband service options, ancillary service goals and renewal goals.Provided primary customer support in a fast-paced environment handling 60-90 inbound and outbound calls with 100+ calls in queue daily.Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. Show less

London, United Kingdom

Administered fitness assessments to establish client fitness and skill level.Providing tailored advice to clients on health, nutrition, lifestyle changes and monitoring them regularly.Educating clients to maintain or reach fitness and health goals.Develop marketing strategies to maximise sales and increase client base by maintaining an online presence through personal website, blog and social media.Proactively seeking and providing feedback in a manner which suits each… Show more Administered fitness assessments to establish client fitness and skill level.Providing tailored advice to clients on health, nutrition, lifestyle changes and monitoring them regularly.Educating clients to maintain or reach fitness and health goals.Develop marketing strategies to maximise sales and increase client base by maintaining an online presence through personal website, blog and social media.Proactively seeking and providing feedback in a manner which suits each individual client.Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.Designed and implemented a number of fitness instruction classes and one-on-one sessions including Tough Mudder and HIIT classes. Show less

London, United Kingdom

Managed & delivered daily briefings and key business information to the team e.g. KPIs and product changes.Supported staff development and goal attainment by focusing on skill development and job satisfaction.Lead team performance with 1-2-1s and mentoring sessions.Conducted weekly staff meetings to motivate staff members, address concerns questions, plan improvements, and evaluate progress toward goals.Monitored cash intake and deposit records, increasing accuracy and reducing… Show more Managed & delivered daily briefings and key business information to the team e.g. KPIs and product changes.Supported staff development and goal attainment by focusing on skill development and job satisfaction.Lead team performance with 1-2-1s and mentoring sessions.Conducted weekly staff meetings to motivate staff members, address concerns questions, plan improvements, and evaluate progress toward goals.Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.Advanced to manager-in-charge in manager's absence.Managed 10 team members successfully through proactive communication and positive feedback. Show less

London, United Kingdom

Sales, Customer service.Cash handling, operating tills.Managing delivery of stock from suppliers or warehouse and storing appropriately.

London, United Kingdom

Serving, advising customers and giving information on promotions and prices, helping customers to find the goods they want, and on the availability of stock.Identifying customers who need assistance on the shop floor.Ensuring the store is clean, tidy and safe at all times.Promoting any special offers or store cards.

Bachelor'S Degree, Sports And Exercise

BSc (Honours) Sports Science

National Diploma In Business, Business/Commerce, General, Distinction