• Conduct an IT infrastructure audit to assess the company's current hardware, software, and network systems, and identify areas that require improvement.• Develop and implement a comprehensive IT strategy that aligns with the company's business objectives and goals, and prioritize IT initiatives based on their potential impact on the company's operations.• Provide ongoing IT support to ensure the smooth operation of the company's hardware, software, and network systems, and troubleshoot any issues that arise in a timely and efficient manner.• Monitor and manage the company's IT security to prevent unauthorized access, data breaches, and other cybersecurity threats, and implement security protocols and policies to protect the company's data and assets.• Develop and implement data backup and disaster recovery strategies to ensure the company's critical data and systems are protected and can be restored in the event of a disruption.• Manage and maintain the company's servers, databases, and applications to ensure they are running efficiently and effectively, and perform regular software updates and maintenance tasks.• Provide end-user support to employees, including help desk support, technical training, and troubleshooting assistance.• Manage vendor relationships and negotiate contracts with IT service providers and software vendors to ensure the company is receiving optimal value for its IT investments. Maintain IT asset registers and ensure their integrity.• Ensure compliance with relevant IT regulations and standards, including data privacy regulations, cybersecurity standards, and industry-specific regulations.• Regularly review and update the company's IT policies and procedures to ensure they align with best practices and reflect the company's evolving IT needs and objectives.

• Talk to customers’ over the phone or via email to provide solutions to technical problems• Perform diagnostic tests and troubleshooting to identify clients issues• Provide customers accurate information on IT products and services• Develop and implement technical procedures effective in quickly addressing customers’ problems to minimize downtime• Carry out assessments to determine the need for changes in hardware/software configurations• Educate clients on procedures for resolving or preventing recurrence of a technical problem• Explain and provide IT solutions to customers in non-technical and comprehensible terms• Proffer recommendations to clients looking to purchase new equipment or replace existing ones• Prepare and present reports to update management on IT support operations• Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.• Respond to inquiries about hardware or software issues• Perform scheduled maintenance on computer systems to ensure efficient operations• Repair or replace faulty components of a computer/network system• Design and maintain applications/websites for clients• Attend educational programs, workshops, and seminars to stay abreast with developments in the IT industry.

• Install and configure software and hardware, manage network servers and technology tools, ensure security through access controls, backups, and firewalls, and upgrade systems with new releases and models.• user account creation & management, server and workstation maintenance, installation, and configuration, disaster recovery, data management, data protection and network management..• Repair and recover failed hardware or software, implement preventive measures, and perform hardware and software upgrades and updates.• Configure hardware, peripherals, services, settings, directories, storage, etc., according to standards and operational requirements when installing new/managing existing servers (VMware/VMware ESXi).• Configure hardware, peripherals, services, settings, directories, storage, etc., according to standards and operational requirements when installing new/managing existing servers (Microsoft Environment).• Install and configure operating systems and software, manage and maintain Microsoft Exchange Server, SQL Server, File Server, Switches, Routers, and Firewalls.• Troubleshoot system and network issues, diagnose and resolve hardware and software problems.• Provide knowledge sharing and training to new staff on new software, provide support to all users.• Support and maintain all media departments requiring Avid Media Central, including shared library and archiving functions, as well as installation on workstations.• Manage Active Directory (Adding/removing roles, updating users' account information, resetting passwords).• Manage Domain Controllers, Terminal Services, VPN, DNS, DHCP, WSUS, FTP servers, etc.• Assist users in understanding the features of hardware equipment and software, and provide basic training to new users.• Configure and troubleshoot routers, switches, firewalls, and Microtek devices daily.• Manage Firewalls ( Palo alto, Fortigate, Cisco)

• Install and configure software and computer systems.• Troubleshoot and resolve issues with software or hardware.• Walk colleagues or clients through steps to help them resolve their technical problems.• Maintain procedures and reports that provide technical support to the entire organization.• Analyze records and logs to spot underlying trends and potential issues.• Support the implementation of new solutions or applications.• Establish accounts for new users and assist with password or login problems.• Test, evaluate, and make decisions about new technology for the business.• Participate in business-wide meetings to provide insight into technical requirements

• Continuously check and monitor the computer systems and networks• Provide support internally to the company’s employees• Provide external support to customers• Set up new users and employees a business takes on• Test out and evaluate any new technology that may be useful• Fix any hardware or software issues• Make system updates ensuring all software is updated• Perform regular maintenance checks• Work on a number of different cases/issues simultaneously and prioritising

• Perform installations, setups, maintenance, relevant training, and user support.• Install new releases of Windows and software updates, including virus updates.• Upkeep and monitoring of computer systems and networks.• Administer an internal house application (creation, modification, reporting, access list, etc.).• Manage the department's storage/ Replace parts as needed.• Work with the network administrator to troubleshoot issues and problems.• Provide assistance, such as procedural documentation and pertinent reports.• Undertake analysis, diagnosis, and resolution of client problems via phone, e-mail, and face-to-face contact.• Manage internal IP addresses, DHCP servers, and internal VPN servers.• Documentations and guides detailing server OS, installations, updates, troubleshooting, servers’ locations, names, server room diagram, security

• Proficient in IT Support, Customer Care, Hardware and Software Sales, and Maintenance.• Responsible for troubleshooting hardware, software, and end-user issues.• Serves as the primary point of contact for IT and technical queries.• Develops infrastructure and systems to meet the company's needs.• Skilled in DHCP, DNS, and Ethernet within a TCP/IP network environment.• Participates in software updates and patches distribution.• Investigates complex and specialized IT support issues.• Interacts with technical experts from third parties.• Implements and oversees backup and restoration procedures.• Maintains a broad range of computer hardware and software programs.