Mhmd Hachouch Email & Phone Number

Beirut, Lebanon

• Conduct an IT infrastructure audit to assess the company's current hardware, software, and network systems, and identify areas that require improvement.
• Develop and implement a comprehensive IT strategy that aligns with the company's business objectives and goals, and prioritize IT initiatives based on their potential impact on the company's operations.
• Provide ongoing IT support to ensure the smooth operation of the company's hardware, software, and network systems, and troubleshoot any issues that arise in a timely and efficient manner.
• Monitor and manage the company's IT security to prevent unauthorized access, data breaches, and other cybersecurity threats, and implement security protocols and policies to protect the company's data and assets.
• Develop and implement data backup and disaster recovery strategies to ensure the company's critical data and systems are protected and can be restored in the event of a disruption.
• Manage and maintain the company's servers, databases, and applications to ensure they are running efficiently and effectively, and perform regular software updates and maintenance tasks.

Jdaide, Mount Lebanon, Lebanon

• Talk to customers’ over the phone or via email to provide solutions to technical problems
• Perform diagnostic tests and troubleshooting to identify clients issues
• Provide customers accurate information on IT products and services
• Develop and implement technical procedures effective in quickly addressing customers’ problems to minimize downtime
• Carry out assessments to determine the need for changes in hardware/software configurations
• Educate clients on procedures for resolving or preventing recurrence of a technical problem

Beirut, Lebanon

• Install and configure software and hardware, manage network servers and technology tools, ensure security through access controls, backups, and firewalls, and upgrade systems with new releases and models.
• user account creation & management, server and workstation maintenance, installation, and configuration, disaster recovery, data management, data protection and network management..
• Repair and recover failed hardware or software, implement preventive measures, and perform hardware and software upgrades and updates.
• Configure hardware, peripherals, services, settings, directories, storage, etc., according to standards and operational requirements when installing new/managing existing servers (VMware/VMware ESXi).
• Configure hardware, peripherals, services, settings, directories, storage, etc., according to standards and operational requirements when installing new/managing existing servers (Microsoft Environment).
• Install and configure operating systems and software, manage and maintain Microsoft Exchange Server, SQL Server, File Server, Switches, Routers, and Firewalls.

Jubayl, Mount Lebanon, Lebanon

• Install and configure software and computer systems.
• Troubleshoot and resolve issues with software or hardware.
• Walk colleagues or clients through steps to help them resolve their technical problems.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
• Support the implementation of new solutions or applications.

Chouit, Mount Lebanon, Lebanon

• Continuously check and monitor the computer systems and networks
• Provide support internally to the company’s employees
• Provide external support to customers
• Set up new users and employees a business takes on
• Test out and evaluate any new technology that may be useful
• Fix any hardware or software issues

Beirut, Lebanon

• Perform installations, setups, maintenance, relevant training, and user support.
• Install new releases of Windows and software updates, including virus updates.
• Upkeep and monitoring of computer systems and networks.
• Administer an internal house application (creation, modification, reporting, access list, etc.).
• Manage the department's storage/ Replace parts as needed.
• Work with the network administrator to troubleshoot issues and problems.

Beiru

• Proficient in IT Support, Customer Care, Hardware and Software Sales, and Maintenance.
• Responsible for troubleshooting hardware, software, and end-user issues.
• Serves as the primary point of contact for IT and technical queries.
• Develops infrastructure and systems to meet the company's needs.
• Skilled in DHCP, DNS, and Ethernet within a TCP/IP network environment.
• Participates in software updates and patches distribution.

Bachelor'S Degree, Information Technology

Grandstream Certified Expert, Information Technology, Expert

Configuring from scratch, Install extensions, Call Queue, IVR, call conference, maintenance and logs

Certificate, Ccna Routing & Switching

Ability to install, configure, operate, and troubleshoot medium-size routed and switched networks, including implementation and.

Certificate, [Mcitp- Server Admin, It Professional]

The MCITP Server Administrator certification for Windows Server 2008 demonstrates that an individual is capable of managing day-to-day.

Certificate, Computer Programming, Specific Applications

SQL, Access, Oracle, Visual basic

Certificate, [A+ Software And Hardware, Technicians]

Earning A+ certification can provide the knowledge, skills and customer relation abilities needed for a successful computer service.