Mhmd Rozali Email & Phone Number

Kelana Jaya, Selangor

• Maintain and responsible for daily end-users’ support in PCs, printers and software related issues in order to ensure smooth daily business operation including CCTV, antivirus, M365 and networking to ensure system are.
• Support, monitor and maintain the IT network (LAN, WIFI, WAN, VPN, Firewall, Load Balancer, Router) for both local infrastructure and cloud.
• Attend to both hardware and software delivery requirement, liaise with IT vendors and manage procurement and implementation schedule
• Provide L1, L2 & L3 technical and functional support to resolve more advanced issues when necessary
• Perform daily operational monitoring and support for group network including investigation and undertaking alerts and errors.
• Provide training and demonstration and produce training and demonstration materials to business.

Sunway City, Selangor

• Maintenance of internal and external knowledgebase on company’s products
• Investigate first line incidents assigned and identify the root cause of incidents and problems.
• Execute approved maintenance activities including patching and configuration changes
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.