German Language And Localization Specialist I
Priority Dispatch Corp.
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Marcel Firmont Email & Phone Number
German Language and Localization Specialist I
at
Priority Dispatch Corp.
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Role
German Language and Localization Specialist I
Location
Salt Lake City, Utah, United States
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Marcel Firmont is listed as German Language and Localization Specialist I at Priority Dispatch Corp., based in Salt Lake City, Utah, United States. AeroLeads shows a matched LinkedIn profile for Marcel Firmont.
Marcel Firmont previously worked as Senior CallMiner Speech Analyst at Credit Acceptance and Quality Assurance Lead | Speech & Text Analyst at Ebay. Marcel Firmont holds Honors Bachelor'S Of Science (B.Sc.), Economics, Gpa 3.93 from University Of Utah.
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Priority Dispatch Corp.
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Profile bio
About Marcel Firmont
Experienced Quality Program Lead, native German-speaking Foreign Language Correspondent, and Bilingual Speech & Text Analyst with over 9 years of professional experience in applied analytics and language studies. Adept at optimizing contact center processes by providing key data-driven actionable insights that progressively enhance Quality Assurance workflows, improve KPI performance, and increase agent satisfaction. Acknowledged for cultivating strong cross-cultural relationships, facilitating constructive collaboration, and promoting an inclusive work environment. Competent in utilizing advanced project management techniques and effective communication skills to produce quality outcomes under tight deadlines.Distinguished English to German translator and interpreter, certified in accordance with the Common European Framework of Reference for Languages. Holder of a Bachelor of Science Degree in Economics, graduating 'cum laude' with a GPA of 3.9 from the University of Utah. Knowledgeable user of various Analytics/BI tools and programming languages, including CallMiner, SQL, Tableau, MicroStrategy, Qualtrics, and NICE, with a proven track record of their successful strategic utilization during consequential business initiatives. Capable of persuasively communicating the data story to key decision-makers, driving the implementation of changes that have a lasting positive impact on business outcomes. A passionate soccer enthusiast with an innate understanding that effective teamwork, combined with a distinct emphasis on individual excellence, is key when wanting to have a shot on goal.
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6 roles
Marcel Firmont work experience
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Senior Callminer Speech Analyst
CurrentLeveraged advanced knowledge of statistics and machine learning techniques to analyze large and complex datasets, cultivating a comprehensive understanding of business operations and customer pain points.Investigated AI opportunities to enhance the usage of CallMiner, enabling the business to improve the customer experience, reduce manual work, and.
Mar 2023 - Present
Quality Assurance Lead | Speech & Text Analyst
Conducted comprehensive root cause analyses utilizing various structured and unstructured data sets, collaborating with Operations and QA managers to implement improvement initiatives and drive impactful changes in business operations.Developed comprehensive dashboards and reports tailored to various metrics using MicroStrategy, Qualtrics, Excel (including.
Oct 2019 - Mar 2023
Voice Of The Customer | Speech And Text Analyst
Collaborated with cross-functional teams to analyze customer engagement data, make actionable business recommendations, and drive product innovation for initiatives such as eBay Help Page optimzation and Resolution Center effectiveness to significantly reduce customer contact rates.Manipulated and analyzed complex, high-volume, and high-dimensionality data.
Jun 2016 - Oct 2019
Customer Assurance And Resolution Expert
Deliver excellent customer service, managing queries, appeals, and escalations to ensure resolution and satisfaction.Act as a crucial link between overflow partners and eBay Inc., providing escalation support, guidance, and coaching.Demonstrate empathy while adhering to eBay policies, delivering quick and helpful responses to stakeholders.Track queries and.
Aug 2011 - Jun 2016
Office Of The President Specialist (Internship)
To assist eBay’s executives in highly escalated and sensitive Government as well as Public relations, the Office of the President (OOTP) offers an exceptional and talented team that provides discreet support to handle delicate matters in the utmost professional manner. Excellent verbal and written communication along with effective time management are.
Jan 2016 - Mar 2016
5 education records
Marcel Firmont education
Honors Bachelor'S Of Science (B.Sc.), Economics, Gpa 3.93
Accounting, Gpa 4.0
Associate Of Science (As), General Studies
Foreign Language Correspondent, English; Spanish; Economics, Average Grade Of 2+ (B+)
High School Diploma, General Studies
Thomas-Mann-Oberschule Berlin, Reinickendorf (Germany)
FAQ
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What company does Marcel Firmont work for?
Marcel Firmont works for Priority Dispatch Corp..
What is Marcel Firmont's role at Priority Dispatch Corp.?
Marcel Firmont is listed as German Language and Localization Specialist I at Priority Dispatch Corp..
Where is Marcel Firmont based?
Marcel Firmont is based in Salt Lake City, Utah, United States while working with Priority Dispatch Corp..
What companies has Marcel Firmont worked for?
Marcel Firmont has worked for Priority Dispatch Corp., Credit Acceptance, Ebay, and Ebay Inc.
How can I contact Marcel Firmont?
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What schools did Marcel Firmont attend?
Marcel Firmont holds Honors Bachelor'S Of Science (B.Sc.), Economics, Gpa 3.93 from University Of Utah.
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