Shiham Haniffa Email & Phone Number

Colombo, WP, LK

Colombo, Western Province, Sri Lanka

• Manage various critical aspects of a project: scope, time, quality, human resources, risks and communication for the technical deliverables to the customers.
• responsible for the delivery of the development, project leadership, quality, and timely delivery of the projects
• Mentor the team and lead.

• Lead and develop high-performing teams, supporting Agile working practices, and a digital delivery culture.
• Lead a team of engineers and manage tasks related to aftercare and maintenance of product/applications, post-integration within the agreed SLAs.
• Report on operational performance for each customer on a periodic basis for issue identification and preventive maintenance.
• Collaborating with the business and wider senior management team to find and review integration project… Show more
• Collaborating with the business and wider senior management team to find and review integration project opportunities
• Drive continuous improvement of data platform

Colombo

-Globally interact with the partners, customers and internal stakeholders for all the technical delivery. -Liaise with architects, technical teams, and leadership (both business and IT) across the customer’s organization and internal.-Facilitate and lead meetings to ensure progress on solutions and products.-Provide overall project leadership and direct.

Colombo

Identify, scope, access, and manage all risks associated with service contracts and/or service issues. Manage customer relationships at the appropriate operational/procurement level to ensure the customer’s and Ciena’s objectives are met.Ensure team in driving delivery excellence. Develop effective relationships with key members of the customer’s team to.

Colombo

Accountable for managing the day to day service support operations, including support alignment, escalation, requirement gathering facilitation, and for monitoring, analyzing, and identifying opportunities for continuous service quality improvements.Support the fulfillment of the company vision for prompt and professional client services through motivation.

Colombo

• Team supervision and performance management for Asia Pacific for delivery and support.
• Works independently or collaborates with account team members to rationalize the Customer fleet and drive towards the Business Process Optimization opportunities
• Responsible for effective implementation and management of Service Excellence
• Supervises staff through continual communication and performance management and reacts to personnel performance issues
• Responsible for Support Centre… Show more
• Responsible for Support Centre activity to ensure service response requirements are met

Colombo, Srilanka

• Responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission critical enterprise systems. Serves as a technical expert in the area of.
• Responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission critical enterprise systems. Serves as a technical expert in the area of.
• Directly report to Business Director Asia Pacific.
• Team supervision and performance management for Asia Pacific.
• Providing training to the team members regularly based on new features and product which are released.
• Process improvisation and Incident management

Level 34-2 West Tower World Trade Center Echelon Square, Colombo 1. Sri Lanka

• Ensuring timely and accurate delivery of technology products and services
• Act as focal point for large accounts in product issue resolution
• Manage multiple areas of technology, customers, and partners
• Handling of installation projects for customers and partners
• Closely working together with sales team on the qualification on RFP’s, RFI’s and compliance.
• Handling of POC for the customers and partners

Bsc Hons In Csn, Computer System And Networking

Master Of Business Administration - Mba, Project Management