Mohannad Amro Email & Phone Number

Toronto, Ontario, Ca

• Led several enterprise transformation programs to modernize the IT infrastructure and systems by migrating them to the AWS, DevOps Azure, and GCP hypervisors, migrating data, and integrating components using APIs and integration platforms.• Worked closely with multiple teams in large enterprise clients in the FSI, Legal and Real Estate verticals to re-platform applications and migrate and integrate ERPs (Dynamics 365, Workday, NetSuite) with billing and financial systems hosted on AWS and GCP environments.• Lead Salesforce data architecture and Salesforce integration projects for clients in the media, healthcare, and professional services clients. • Used Azure DevOps, Jira and Agile methodologies to plan and lead front-end, back-end and end to end software development and replatforming projects using various combinations of technologies.• Enhanced project management practices, utilized blended methodologies for optimized budget and schedule monitoring and controlling, and proactively managed stakeholders and project teams.

Vancouver, British Columbia, Ca

Orchestrated the full Dynamics 365 implementation lifecycle of Sales, Finance, Customer Support, and project operations, from requirement gathering and system configuration to user training and go-live support. Collaborated with cross-functional teams to align project objectives with business goals, develop comprehensive integration strategies, and manage timelines and resources with a focus on data accuracy, security, and compliance.Oversaw integration of financial and customer relationship management systems across provinces.

• Restructuring CRM systems (Salesforce, Dynamics, Zoho) to support sales forecasting, accelerating revenue capture, and sales process optimization.• Developing DataOps processes to reduce CRM data decay, improve data governance and quality.• Managing designs of dashboard, descriptive, predictive and prescriptive analytics to allow business leaders to make strategic data-driven decisions.• Analyzing sales and marketing data using ML (Tensorflow) and statistical (STATA) models.

Riyadh, Saudi Arabia, Sa

* Oversaw full operational functions including business development, project delivery, daily operations, finance, cash flow, and profit and loss for a regional operation with 150 employees across five countries.* Managed strategic relationships with over 20 key technology vendors, including NetApp, Veritas, Symantec, and Hitachi, ensuring seamless collaboration on cutting-edge IT solutions.* Led a dynamic network of over 50 resellers and distribution partners, driving revenue growth and expanding market reach in the Gulf region.* Delivered successful projects across five countries, ensuring on-time delivery, client satisfaction, and adherence to budgetary requirements.* Directed business development initiatives, identifying growth opportunities, negotiating strategic deals, and enhancing regional market share through diversified technology services.* Optimized financial performance by implementing effective cash flow management, reducing costs, and increasing profitability across multiple business units.* Mentored and guided cross-functional teams, fostering a culture of high performance and continuous improvement while ensuring operational efficiency and scalability.

Riyadh, Saudi Arabia, Sa

• Skillfully implemented a transformational MS Office 365 and Salesforce CRM $5M program for the 2nd largest real-estate developer in the ME to connect 2000 employees and 25,000 clients through a fully automated platform that manages the records, communications, and user experience. • Successfully led the implementation of dozens of different ERP modules (AP, AR, GL, procurement, projects, contracts) using several leading technologies; MS Dynamics, SAP, Globe, and Oracle.• Delivered a mega IT infrastructure $63M program over five years to the world's largest energy company in 3 globally distributed data centers in collaboration with Hitachi Vantara to replace outdated equipment, upgrade data storage and backup capacity and enhance business continuity and DR.• Successfully delivered the full scope of a major Digital Transformation (software development, IT infrastructure, AI, process re-engineering, cybersecurity) program for a government entity to consolidate 1660 individual online services into 72 user journeys in partnership with Google, BCG and KPMG to unify citizen experience, shorten response time, and increase customer satisfaction.• Effectively planned and managed the interdependencies, aligned the vendors and stakeholders across a global portfolio of 400 complex programs/projects with financial responsibility for a collective budget of $100M+ while leading multi-disciplinary / cross-functional teams in 16 international locations.• Created and institutionalized several EPMOs, developed and implemented program management governance processes and methodologies to ensure high compliance and consistency in the delivery of SaaS business applications, data analytics, management consulting, and IT infrastructure.• Led the selection and implementation of various program/portfolio management systems/tools (Clarizen, Eclipse, NetSuite, Power BI, Smartsheet, Microsoft Project, Planview).

Ballerup, Denmark, Dk

• Skillfully managed projects using PMI, Agile (Scrum/Kanban), SDLC, and waterfall methodologies.• Masterfully delivered dozens of ERP, CRM, business automation, workflow and business process management BPM, and enterprise content management ECM projects to implement Salesforce, MS Dynamics (GP, AX, CRM), NetSuite, FileNet and Exact technologies to clients in oil and gas, utilities, media, banking, education, telecom, retail, construction, and pharmaceuticals. • Successfully delivered hundreds of IT infrastructure projects in physical and cloud data centers using a wide spectrum of technologies like EMC, NetApp, Veritas, Commvault, Hitachi Vantara, and others.• Flawlessly coordinated internal clients, teams and external consultants to develop project charters, project schedules, Project Plan, Work Breakdown Structure (WBS) budgets and resources, and generate status reports and presentations.• Achieved full customer satisfaction upon each project sign off with NPS customer satisfaction of 99%. • Effectively utilized MS Project, Jira, Axosoft, Wiki and many other project communication and planning systems, ensured complete adoption for reporting, reporting, and business process streamlining.

• Successfully led and closed dozens of software development, SaaS and other cloud-based projects, precisely gathered, developed and documented client functional and technical requirements, actively led the user training and always achieved fast adoption and short parallel run.• Led the implementation of dozens of HRMIS / HRIS systems using Rebus and Peterborough Software technologies in healthcare and banking sectors.

Abu Dhabi, Ae

Irbid, Jo

• Designed and delivered engaging physics and mathematics curriculum for first-year science students, emphasizing practical applications and critical thinking skills.• Performed a full spectrum of administrative duties including lesson planning, maintaining student records, and managing classroom resources, ensuring a structured and supportive learning environment.• Diligently graded assignments, quizzes, and exams with a focus on providing constructive feedback to facilitate student growth and understanding of complex concepts.• Collaborated with a team of instructors to align teaching methods and materials, contributing to a cohesive and comprehensive educational experience.• Proactively sought and integrated feedback from students and peers, leading to the continuous improvement of program content and delivery methods to enhance educational outcomes.• Utilized a variety of teaching techniques, including technology-enhanced learning tools, to accommodate different learning styles and engage a diverse student body.

Doctor Of Business Administration - D.B.A., Drba, Project Risk Management - A Predictive And Prescriptive Analysis Of It System Integration

Pre-Doctoral Programme, Research Methods For Business And Management

Master Of Business Administration - Mba, It Management: Analyzing The Opportunities And Challenges Of Implementing Erp Projects In Smbs

Executive Program, Executive Leadership

Harvard Fintech Innovation Program

Mit Artificial Intelligence Business Strategy Program

Executive Program, Data Analytics For Management

Bachelor Of Science - Bs, Computer Science