Michael Hochradel Email & Phone Number

Arlington, Va, Us

Washington, District Of Columbia, Us

Fairfax, Virginia, Us

Arlington, Virginia, Us

Marietta, Georgia, Us

Managed multi-site VMware environment based on ESXi 6.x running on HP blade architecture, including hands on management of hardware, and developing the VMware environment.Key tasks:• Environment: VMware ESXi, vROPs, Skyline, Horizon, RedHat, Windows Server 2012/2016• Facilitated reduced time to deliver by contributing to new SOP and Technical Build Document standard.• Reduced licensing costs by migrating legal hold VMs onto new vCenter and decommissioning legacy 5.5 vCenter and ESXi hosts.• Effected positive progress in DR strategy by testing recovery plans and documenting and resolving issues. Tests included tabletop, SRM, and NetBackup restorations.• Deployed content libraries across four vCenter environments running vCenter 6.0 and 6.7.

Windsor, Berkshire, Gb

Managed hybrid cloud environment based on ESXi 6.x running on Vblock and Nutanix architecture, and training command center staff to receive operationalized tasks with minimal need to escalate.Key tasks:• Environment: VMware, Nutanix, Turbonomic, Vblock, UCS, HP blade, Dell, RedHat/CentOS 6, vRealize, JIRA, CheckPoint• Cut ESXi host footprint by ~40% without impact to VMs.• Led project to deploy and configure vRealize Automation 6.1 for phase 1 of hosted migration project to CenturyLink Managed Services and co-located Vblocks.• Developed relationships and worked cross functionally with Unix/Linux, Storage, Windows, Database, Continuous Engineering, Information Security, Dashboarding, Operations, and Application Onboarding teams.• Led virtual infrastructure and VM recovery efforts during disaster recovery tests.

Armonk, New York, Ny, Us

Directly supported IBM managed services customers for SAP BIA TREX administration, IBM blade center firmware updates and hardware replacement, as well as MessageLabs email scanning services. Key tasks:• Monitored and administrated SAP BIA TREX services for 50+ IBM customers running on SLES versions 10.3 and 11 and IBM GPFS file system on IBM Blade Centers.• Performed firmware/software upgrades on IBM Blade Centers in Development, QA and Production environments.• Performed health checks for quarterly calls with all customers, including initial load averages, overall system health and 6-month Ganglia performance graph reports.

Promoted from Technical Support Services in anticipation of new growth to manage VMWare vSphere 4, Hosted Exchange email, Active Directory and other domain level applications/environments. Key tasks:• Created and managed Windows 2003 and Ubuntu servers in a VMWare ESXi 4.1 environment.• Physical to Virtual conversions for server consolidation projects.• Built and implemented OCS Inventory NG asset tracking system in response to need for server level asset management at minimum cost.• Primary administrator of Microsoft Online Services Hosted Exchange environment.• Maintained lowest possible Exchange system costs via proactive license management and recovery.• Managed Active Directory environment

Provided support to remote on-site IT, remote corporate users and clients accessing corporate systems. Supported proprietary reporting systems and industry specific application platforms.Key tasks:• Core contributor on migration from 2 system POP3/Exchange environment to Microsoft Online Solutions Hosted Exchange.• Supported virtualized desktops provided through Citrix Xen Desktop.• Managed involvement of multiple internal departments, clients and vendors toward resolution of multinational scale networking, telecommunications and systems break-fix issues.• Maintained schedule for Technical Support team including on call rotations.• Proactively monitored network, server, and application resources to ensure maximum uptime.

Directly supported customers of all knowledge and skill levels while proactively managing shared and dedicated hosting environments.Key tasks:• Manage the day to day operations of the data center including web sites, DNS management, email server management, and bandwidth utilization and server performance monitoring.• Configured and administered RedHat/CentOS Linux servers on Dell hardware running Cpanel control panel software.• Built and managed VPS Servers using VMWare.• Primarily used SSH to configure, troubleshoot and manage Apache, DNS, MySQL, SMTP and server performance issues.• Direct customer contact for troubleshooting and educational needs.• Prepared and published illustrated FAQ documents for consumer level customer use.