Marjan Hoes Email & Phone Number

Malle, Be

Antwerp, Be

Mechelen, Gent, Ieper, Hasselt

• Enable knowledge sharing within the organization• Provide a strategic approach for handling and sharing knowledge• Determine potential targets for process improvement through process analysis. Removing waste, increasing efficiency, shortening handling times,…• Translate the procedures in customer -and user friendly methods and work instructions• Responsible for all content and processes within the knowledge systems as used by the call agents… Show more • Enable knowledge sharing within the organization• Provide a strategic approach for handling and sharing knowledge• Determine potential targets for process improvement through process analysis. Removing waste, increasing efficiency, shortening handling times,…• Translate the procedures in customer -and user friendly methods and work instructions• Responsible for all content and processes within the knowledge systems as used by the call agents. • Support, coach and motivate the knowledge team members in their day to day work• strengthen the management team with an analytical and process-based vision and approachDe Stroomlijn is the contact center for Eandis and Farys, that operates from 3 sites in Mechelen, Ieper and Gent. 250 enthusiastic and motivated colleagues are standby every day to help the client in a fast and efficient way when they reach out to their utility companies. De Stroomlijn also provides an IT Helpdesk support for the employees of Eandis itself. Show less

Puurs

Documentation & Training Integration• Rework the complete trainings approach for the operational and quality systems• Implement the Imap documentation methodology to ensure strong documentation• Introduce a fixed learning path and education plan for new employees Knowledge management• Develop and implement a knowledge culture and strategy for Pfizer Puurs• Design a mobile environment and implement the use of mobile devices on the shopfloor • Lead the mobile… Show more Documentation & Training Integration• Rework the complete trainings approach for the operational and quality systems• Implement the Imap documentation methodology to ensure strong documentation• Introduce a fixed learning path and education plan for new employees Knowledge management• Develop and implement a knowledge culture and strategy for Pfizer Puurs• Design a mobile environment and implement the use of mobile devices on the shopfloor • Lead the mobile strategy team to support this knowledge culture Show less

Puurs

• Organise Team Development • Coach Operational Excellence initiatives and Implement Lean tools• Lead and support change management initiatives • Support the measurement and improvement of organizational performance • Define, manage and support departmental communication strategies and initiatives • Driving the engagement, effectiveness and performance of the organization. • Build relationships outside Puurs by active contribution to different network groups• Support… Show more • Organise Team Development • Coach Operational Excellence initiatives and Implement Lean tools• Lead and support change management initiatives • Support the measurement and improvement of organizational performance • Define, manage and support departmental communication strategies and initiatives • Driving the engagement, effectiveness and performance of the organization. • Build relationships outside Puurs by active contribution to different network groups• Support the organization with defining, establishing, maintaining and managing key knowledge, skills and talent (Knowledge Management, People Development, coaching, training, etc.) and guide supervisors in team support • Identify organizational effectiveness improvement opportunities together with the departmental leaders• Operate as a supporting staff member within CSP (Center for Secondary Packaging) at Pfizer Puurs. Show less

Puurs

• Reorganize different departments to one technical sales department• Parallel managing of the existing process flow while creating and implementing the new processes• Creation of instruction manuals and give training to the different departments included • Lead and motivate the new sales department• Maintain quality of all processes included in the new function (technical site surveys, technical drawings, bill of materials, planning, back office, sales)

• Reorganization of the engineering and planning department to provide a more lean process• Planning on logistical, operational and customer level• Design of solar systems for residential and B2B customers • Follow up of the daily and future supply chain on a operational level• Lead, train and motivate people• Follow up and improve the existing processes• Managing a team of 10 engineers/planners

• Creation of technical drawings for residential and B2B installations• Creation of electrical drawings for residential and B2B installations• Creation of the Bill Of Material for each installation

The Engineering Company Pro-Belgium focuses on Integrated Engineering and Consultancy. A team of highly qualified Engineers go for the total solution of a new product, from first concept to prototypes. Pro-Belgium forms a strategic alliance with your company, to bring your concept to the finish line.My function• Development and design of mechanical test systems • Engineering in Pro Engineer• Follow up of orders• Development, testing and follow up of the prototype and… Show more The Engineering Company Pro-Belgium focuses on Integrated Engineering and Consultancy. A team of highly qualified Engineers go for the total solution of a new product, from first concept to prototypes. Pro-Belgium forms a strategic alliance with your company, to bring your concept to the finish line.My function• Development and design of mechanical test systems • Engineering in Pro Engineer• Follow up of orders• Development, testing and follow up of the prototype and series of each product. Show less

- Design of new innovative models for the existing series.- Engineering in Autocad and follow-up of the models.

Initiële Lerarenopleiding Van Academisch Niveau (D-Cursus), Master In Productdesign

Mini-Mba: Business Essentials Voor Management Talent, Mini Mba, Certificated

1. Strategic management 2. Marketing and sales 3. Financial management 4. Logistics and supply chain management 5. Human resources.

Master, Productdesign

Activities and Societies: Worked with: Veldeman Bedding, Drisag office furniture, Roel Vandebeek, Roux Meubelprojekten, ....