Michael Hogan Email & Phone Number

Lakeland, Fl, Us

Providing technical support for In-House monitoring devices to over 100 customers with over 40,000 devices nationwide.Diagnose and resolve issues with communications, sim activations, pricing profiles, user accounts, reports, fimware revisions, wiring, credit card processing & settlements.Validate new versions of hardware and firmware.Assemble new product, enter in the system, test, and ship to customers.Assisting in the refacing of the company product flyers, label design, and product.photography.Assist IT department with cloning/backing up computers, setting up emails printers.Assist employees with computer hardware and software related issues.

Us

Oversee and maintain steady sales growth across 60 branches located in Alabama, Georgia, & Florida. Process customers orders, informed customers of shortages, pull orders, make deliveries, provide customers with quotes for material, and placed purchase orders with manufacturers for product. Provide on-site and remote IT support for all users in the company across the US. Setup and maintain desktops, laptops, printers, wireless networks, and storage devices. Established & managed the graphics department. Conducted interviews for potential new hires. Developed & implemented numerous product flyers, product packaging, catalogs, & presentations.

Supervise and oversee store operation in Manager’sabsence. Inventory Control - Stockroom. Process customer payments,taking orders over the phone, and typing invoices. Schedule deliveriesand generate Company Purchase Orders. Request RMA’s from distributors and generating debits.