Mark Hollenbeck Email and Phone Number

Assisting with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution. Performed maintenance of corporate computers and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems and applications and conducted technical training demonstrations.• Maintain, and repair computer systems• Remote service of windows systems.• Remote Window server Management .• Citrix Xenapp management and Application deployment.• Cisco Phone Management and deployment on new phones• Active Directory management.

Assisting with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution. Performed maintenance of corporate computers and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems and applications and conducted technical training demonstrations.• Maintain, and repair computer systems• Perform OSX Server Configuration• Perform Apple OS Deployment imaging• Perform LanDesk Computer management and software deployment • Shoretel phone management and deployment• Remote service of apple and windows systems.• Diagnose and repair of a/v equipment.• Asset management of computer equipment

Assisted customers with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution. Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems and applications and conducted technical training demonstrations.• Built, maintained, and repaired computer systems.• Preformed remote service via Logmein for virus removal and operating system optimazation.• Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task andassignment.• Demonstrated high quality, results-driven, prompt, and professional customer service and support to instillconfidence in technical advice and directions.• Performed in-home as well as in-store support to the customers.• Linux Support and Data Recovery using Ubuntu and Fedora• Windows XP/Vista/7 User Support• Office XP/2003/2007/2010 User Support

Assisted customers with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution. Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems and applications and conducted technical training demonstrations.• Built, maintained, and repaired computer systems.• Preformed remote service via Logmein for virus removal and operating system optimazation.• Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task andassignment.• Demonstrated high quality, results-driven, prompt, and professional customer service and support to instillconfidence in technical advice and directions.• Performed in-home as well as in-store support to the customers.• Linux Support and Data Recovery using Ubuntu and Fedora• Windows XP/Vista/7 User Support• Office XP/2003/2007/2010 User Support

Assisted customers with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution. Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems and applications and conducted technical training demonstrations.• Built, maintained, and repaired computer systems.• Preformed remote service via Logmein for virus removal and operating system optimazation.• Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task andassignment.• Demonstrated high quality, results-driven, prompt, and professional customer service and support to instillconfidence in technical advice and directions.• Performed in-home as well as in-store support to the customers.• Linux Support and Data Recovery using Ubuntu and Fedora• Windows XP/Vista/7 User Support• Office XP/2003/2007/2010 User Support

Assisted customers with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution. Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems and applications and conducted technical training demonstrations.• Built, maintained, and repaired computer systems.• Preformed remote service via Logmein for virus removal and operating system optimazation.• Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task andassignment.• Demonstrated high quality, results-driven, prompt, and professional customer service and support to instillconfidence in technical advice and directions.• Performed in-home as well as in-store support to the customers.• Linux Support and Data Recovery using Ubuntu and Fedora• Windows XP/Vista/7 User Support• Office XP/2003/2007/2010 User Support

Post production sound editor. Editing of films.http://www.imdb.com/name/nm1310205/?nmdp=1&ref_=nm_ql_flmg_2

Assisted customers with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution. Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems and applications and conducted technical training demonstrations.• Built, maintained, and repaired computer systems.• Preformed remote service via Logmein for virus removal and operating system optimazation.• Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task andassignment.• Demonstrated high quality, results-driven, prompt, and professional customer service and support to instillconfidence in technical advice and directions.• Performed in-home as well as in-store support to the customers.• Linux Support and Data Recovery using Ubuntu and Fedora• Windows XP/Vista/7 User Support• Office XP/2003/2007/2010 User Support

Assisted customers with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution. Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems and applications and conducted technical training demonstrations.• Built, maintained, and repaired computer systems.• Preformed remote service via Logmein for virus removal and operating system optimazation.• Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task andassignment.• Demonstrated high quality, results-driven, prompt, and professional customer service and support to instillconfidence in technical advice and directions.• Performed in-home as well as in-store support to the customers.• Linux Support and Data Recovery using Ubuntu and Fedora• Windows XP/Vista/7 User Support• Office XP/2003/2007/2010 User Support

Assisted customers with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution. Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems and applications and conducted technical training demonstrations.• Built, maintained, and repaired computer systems.• Preformed remote service via Logmein for virus removal and operating system optimazation.• Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task andassignment.• Demonstrated high quality, results-driven, prompt, and professional customer service and support to instillconfidence in technical advice and directions.• Performed in-home as well as in-store support to the customers.• Linux Support and Data Recovery using Ubuntu and Fedora• Windows XP/Vista/7 User Support• Office XP/2003/2007/2010 User Support