Mary Holocher Email & Phone Number

The Director of Mox oversees daily operations through the development, evaluation, and implementation of effective procedures across all locations. This role leads a team of managers and individual contributors to drive expectations within the line of business. The Director of Mox is responsible for ensuring and improving the performance, productivity, efficiency, and profitability by delivering on the strategic objectives.

Seattle, Washington, United States

•Partners with brick-and-mortar leadership to develop and deliver comprehensive training experiences that support the growth and development of all team members•Support Mox Ecommerce admin, identify in-store issues and resolutions, and provide customer service assistance•Assists in the curation and implementation of all Mox process documentation, specific store policy, training modules, and MBH team member handbooks to improve efficacy•Provides location, operational, and performance audits to assist in strategic development •Demonstrates safe work practices through awareness and observation in support of a safety culture•Maintains current working knowledge of successful training, sales, and service technics with the ability to teach others •Assists in the recruiting process, which may include, but is not limited to: reviewing potential candidates, scheduling, phone screening, and physical interviews. •Assists with each new location planning cycle and set up; provides additional supervision and support during soft and grand opening events. •Ensures consistent communication and implementation of store policies and procedures to applicable departments

Seattle, Wa

•Maintain a visible presence and provide supervision of retail team member performance. •Provide initial 5-day onboarding training and continuing skills training to Retail Team Members•Collaborates with the Retail Manager and Retail Supervisor to maintain and distribute Events Calendar information, both internally to staff and externally by social media•Interviews, hires, communicates with and maintains relationships with event volunteers, in collaboration with the Retail Manager to ensure our events maintain the minimum service standards•Maintains preregistration lists for events, facilitating updates, cancelations, and adjustments as needed. •Assesses our community involvement and the utilization of our play spaces through sales data, industry information, and employee and customer feedback. •Ensure proper merchandising of products, with direction from Procurement and Merchandising, to optimize sales and create a unique customer experience. •Works with the Retail Manager to attract, interview, hire and engage employees with unique gaming knowledge and skillsets. •Participates in the management and the overall effectiveness of inventory, including the safeguard of high-value products.

Seattle, Wa

-Providing direct supervision for our core teams in the production facility-Support role for our Sales Manager, Logistics, and CEO-Oversee daily and weekly financial management, including both Accounts Payable and Receivable-Continuing to interface with customers by email and phone in a support role to the new Sales Manager

Greater Seattle Area

-Responsible for installation/removal and training of Seattle-area retail managers-Oversee operation and success of locations through managing sales goals and payroll budgets-Creating and enforcing operation procedures to ensure success of retail stores-Collaborate with upper management team on setting standards for company success and markers to measure progressAdditionally:-Provide administrative support to rest of upper management team remotely-Continued to manage 1-2 stores personally for success of the retail location/team (see Store Manager experience)

Downtown Seattle, Wa

-Oversee day to day operation of a 10 person retail operation-Manage merchandise and product displays-Training and coaching retail staff in procedures and expectations-Provide troubleshooting and problem resolution for customers in person and by phone-Create schedules according to outlined budgets and expectations to meet standards-Follow through and manage multiple ongoing projects in an orderly and timely fashion

Downtown Seattle

-Provide exceptional service to guests of Kukuruza-Maintain an immaculate and attractive customer space-Assist in preparing general quotes for large and special orders