Client Success Manager
Oct 2021 - Aug 2024
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Matthew H. Email & Phone Number
Championing Client Success | Expert in Customer Onboarding & Retention | Data-Driven Strategist
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Role
Championing Client Success | Expert in Customer Onboarding & Retention | Data-Driven Strategist
Location
Tinley Park, Illinois, United States
Who is Matthew H.? Overview
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Matthew H. is listed as Championing Client Success | Expert in Customer Onboarding & Retention | Data-Driven Strategist based in Tinley Park, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Matthew H..
Matthew H. previously worked as Client Success Manager at Partstrader Llc and Associate Client Success Manager at Partstrader Llc. Matthew H. holds Associate Of Arts And Sciences - Aas, Computer/Information Technology Administration And Management from Moraine Valley Community College.
Profile bio
About Matthew H.
With a solid foundation in IT administration and management from Moraine Valley Community College, my role as Client Success Manager at PartsTrader LLC has enabled me to refine my expertise in process improvement and analytical skills. Over the past two and a half years, I have leveraged these competencies to enhance client experiences, driving success through meticulous data analysis. Our team's commitment to continuous improvement has been pivotal in delivering exceptional service and fostering strong client relationships.
4 roles
Matthew H. work experience
A career timeline built from the work history available for this profile.
Associate Client Success Manager
Partstrader Llc
Responsible for developing and maintaining relationships with key stakeholders within customer organizations. Conducted onboarding sessions with new customers to ensure they understood the product and its features. Acted as liaison between enterprise customers and internal teams to ensure customer needs are met· Enterprise Company Creation and Onboarding.
Mar 2022 - Mar 2023
Call Center Supervisor (Sales Support)
Partstrader Llc
Responsible for coaching and motivating my team of 8 - 12 call center representatives. Answered questions, handled complaints, and provided support for clients. I also assisted in interviewing and hiring new employees while monitoring my team's success on an ongoing basis. Finally, I was responsible for writing annual reviews on all my direct reports.·.
Oct 2019 - Dec 2022
Training Specialist Ii
Partstrader Llc
Recruited as temporary customer service rep (9/14) promoted to permanent customer service rep II (2/15)promoted to customer service rep III (1/16)promoted to training specialist (7/16)promoted to training specialist II (5/18)responsible for developing, implementing, and evaluating training programs for employees and customers. Ensuring that employees have.
May 2018 - Oct 2019
1 education record
Matthew H. education
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What is Matthew H.'s role at their current company?
Matthew H. is listed as Championing Client Success | Expert in Customer Onboarding & Retention | Data-Driven Strategist.
Where is Matthew H. based?
Matthew H. is based in Tinley Park, Illinois, United States.
What companies has Matthew H. worked for?
Matthew H. has worked for Partstrader Llc.
How can I contact Matthew H.?
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What schools did Matthew H. attend?
Matthew H. holds Associate Of Arts And Sciences - Aas, Computer/Information Technology Administration And Management from Moraine Valley Community College.
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