Mathieu Hookham Email & Phone Number

France

France

London Area, United Kingdom

• Manage a large portfolio of Pro+ clients and optimise their profile and program with creative improvements • Maintain ongoing contact with every account assigned to you • Renew annual contracts • Up-sell clients on additional packages • Meet minimum renewal and up-sell objectives • Meet minimum quantitative and qualitative account improvement objectives • Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture • Opportunity to attend and participate in industry trade shows for top performers • Consistently exceed client retention and revenue targets

Kent, England, United Kingdom

Opening/closing storeStock countCash countDealing with repairs and returnsReporting any IT or store issues to relevant teamsManaging store and other team members

Kent, England, United Kingdom

London, United Kingdom

• Day-to-day pro-active communication with partners in my region by telephone, by internal messaging and occasionally in person to assist with the development of the business • Building productive relationships with partners to ensure that they offer the best availability and rate structure • Discussing opportunities with partners that will help improve business by using Booking.com BV’s internal tool of priority setting; • First point of contact for key local accommodation partners, answering questions and queries, taking action as needed; including follow-ups• Assisting in the preparation of market visits, operational planning and projects • Advising partners regarding their webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions • Assisting account managers to grow and maintain their market while managing own portfolio • Analysis on allocated market to find growth opportunities and partners in need of assistance• Training of new hires and other office members in regards to Booking.com system• Processing new property registrations while also acquiring new partners via phone and visits • Delivering consultation by phone to new and or existing properties on how to use Booking.com’s extranet and rates & availability system; • Point of contact for other departments to assist/resolve cases with partners • Contact with Property management companies to grow and improve bed stock • Use of internal tools to create events with partners such as roadshows and webinars

Lille Area, France

*Main point of contact with hotels verifying guest information as needed;*Communicate any developments in service, products, website, or systems;*Answer any incoming questions from customers (system, reservations, etc.);*Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible;*Provide guidance to partners in utilizing and optimizing our systems;*Assist partners with commercial advises to improve their ranking.*Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support;*Manage relationships with partners by providing high levels of customer service and account management support;*Ensure timely follow up with Partners provided through feedback;*Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed;*Ensure that all administration is completed as required.*Often solicited by colleagues for help on cases and system functions*Helped trainers train new employees in several classes*Personally created an intern tool about the changes report*Coaching new hires and following up to see their progress*Senior customer service back up to help colleagues deal with hard cases.*Point of contact for a team of 15 while team leader was away for 2 weeks ( daily stats and emails to the team)

Marketing

Bachelor'S Degree, Language Interpretation And Translation

Translation in English and Chinese

Bachelor'S Degree, Language Interpretation And Translation

Translation in English and Spanish

Cess, Economie Langue