Mike Hopper Email & Phone Number

Florida, United States

Support for the entire company internally and high tier customer support. I was the roadblock for the path to the developers so they can continue to write code. While tracking these requests with detailed information, I would analyze the data, identify trends, offer solutions to resolve the issues.While I was Scrum Master I began tracking support requests escalated to Product Delivery and spent the majority of my time working on support requests being escalated to Product Delivery. This ended up being a full time position due to the amount of support requests being escalated. I also enjoy tracking and analyzing the data so it seemed like good fit, and filled a need for Northwoods.

Dublin, Ohio

- Capture Team Data to improve processes.- Present data in chart form for our team and management to view- Remove obstacles for smooth software development- Continuously improve our processes - Tier 3 support for our products- Offer support for team members both work and emotional- Monitor Team morale and potential conflicts

Dublin Ohio

Using the Agile process to create Acceptance Criteria, make potential bugs known during the planning meeting, offer a level of effort, assist in the design, test the new code and regression test existing code that could be impacted. Required to manage the creation and maintenance of test cases during this process.

Provide Support for web hosting clients and new web hosting sales.