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- 6+ years as Product Support Engineer for all products at Northwoods.- 5+ years as Scrum Master of the Desktop Suite of products at Northwoods.- CSTE Certification and 7 years Quality Assurance/Quality Control at Northwoods.- 18+ years with Northwoods Consulting Partners.
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Product Support EngineerNorthwoods May 2017 - Jul 2024Florida, United StatesSupport for the entire company internally and high tier customer support. I was the roadblock for the path to the developers so they can continue to write code. While tracking these requests with detailed information, I would analyze the data, identify trends, offer solutions to resolve the issues.While I was Scrum Master I began tracking support requests escalated to Product Delivery and spent the majority of my time working on support requests being escalated to Product Delivery. This ended up being a full time position due to the amount of support requests being escalated. I also enjoy tracking and analyzing the data so it seemed like good fit, and filled a need for Northwoods. -
Scrum MasterNorthwoods Dec 2012 - May 2017Dublin, Ohio- Capture Team Data to improve processes.- Present data in chart form for our team and management to view- Remove obstacles for smooth software development- Continuously improve our processes - Tier 3 support for our products- Offer support for team members both work and emotional- Monitor Team morale and potential conflicts
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Quality Assurance TesterNorthwoods Sep 2005 - Nov 2012Dublin OhioUsing the Agile process to create Acceptance Criteria, make potential bugs known during the planning meeting, offer a level of effort, assist in the design, test the new code and regression test existing code that could be impacted. Required to manage the creation and maintenance of test cases during this process.
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Customer Support SpecialistJumpline.Com Dec 1999 - Jul 2002Provide Support for web hosting clients and new web hosting sales.
Mike Hopper Skills
Mike Hopper Education Details
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Computer Information Systems
Frequently Asked Questions about Mike Hopper
What is Mike Hopper's role at the current company?
Mike Hopper's current role is Quality Assurance Specialist | Expertise in Support Analysis and Solutions.
What is Mike Hopper's email address?
Mike Hopper's email address is mh****@****ods.com
What is Mike Hopper's direct phone number?
Mike Hopper's direct phone number is +161478*****
What schools did Mike Hopper attend?
Mike Hopper attended Devry University.
What are some of Mike Hopper's interests?
Mike Hopper has interest in Photoshop, Social Services, Photography, Php Website Development, Graphic Design.
What skills is Mike Hopper known for?
Mike Hopper has skills like Agile Methodologies, Scrum, Testing, Quality Assurance, Software Quality Assurance, Sql, Regression Testing, Test Cases, Software Development, Sharepoint, Test Planning, System Testing.
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Mike Hopper
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Mike Hopper
Assistant Director Of Project Funding And Budgets At Indiana Department Of TransportationDanville, In -
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