Matthew Hopper Email & Phone Number

Chatsworth, Ga, Us

White, Georgia, United States

As an eCommerce Account Manager and Segment Leader at Surya, I oversee a diverse portfolio of over 200 accounts, driving a book of business valued at approximately $5 million in sales and growing. My role encompasses a wide range of responsibilities, including managing account onboarding, devising growth strategies, and fostering internal collaboration across multiple teams. By meticulously tracking sales data and crafting strategic monthly plans, I ensure that Surya's goals are met and exceeded in my segment.In addition to managing existing accounts, I play a pivotal role in identifying and onboarding new prospects, conducting thorough audits to assess their potential for success within our e-commerce framework. My expertise extends to leading the implementation of new brand launches within my segment, such as Livabliss, RST Brands, Global Views, and Flow Wall, and developing best practice strategies and internet policies, including minimum advertised pricing.Recently, I took on the challenge of managing a large mass-merchant account, where I successfully optimized processes, significantly reducing deliverable delay times from several months to just a few weeks. This achievement underscores my ability to adapt and excel in dynamic environments while driving tangible results.My collaborative approach extends beyond client interactions to encompass close collaboration with internal teams, including Accounting, Customer Service, IT, National Accounts, and Inside Sales. This cross-functional engagement ensures alignment with Surya's overarching mission and vision while fostering a culture of excellence and innovation.In recognition of my contributions, I have been honored as Employee of the Month and am frequently sought out by peers for feedback and insights related to e-commerce strategies and operations.

Jasper, Georgia, United States

In my previous role as a Project Management Specialist, I was responsible for overseeing a wide array of tasks, from project creation to final submittal preparation. Whether it was managing multimillion-dollar accounts or smaller projects, my focus was always on ensuring that every detail was meticulously handled.One of the key aspects of my role was collaborating closely with clients to understand their vision for their store projects. This involved reviewing architectural plans together and discussing their specific needs, whether it was checkout counters, cabinetry/countertops, or shelving. By truly understanding their requirements, I was able to ensure that their expectations were not just met, but exceeded.Using tools like AS400, I was able to streamline the process of generating quotes and project numbers, allowing me to manage projects from start to finish efficiently. I kept a close eye on quote revisions and timelines, maintaining constant communication with customers and our internal technical and engineering teams to ensure everything ran smoothly.In addition to project management, I also took a proactive approach to account operations, constantly monitoring processes and implementing new procedures and goals as needed. After orders were shipped, I made it a point to follow up with all parties involved to address any concerns and ensure complete customer satisfaction.Effective communication was at the heart of everything I did. Whether it was coordinating meetings or facilitating discussions with team members, I made sure that everyone was on the same page and working towards a common goal.

Jasper, Georgia, United States

In my previous role, I had the pleasure of managing a diverse range of accounts, from small startups to major multimillion-dollar businesses. My day-to-day tasks involved everything from entering and tracking orders to arranging shipping and following up on deliveries to ensure every customer was delighted.I worked closely with our internal production team to make sure projects ran smoothly, coordinating timings, shipping dates, and installation to meet our customers' needs. Communication was key, and I made it a priority to check in with each client after delivery to make sure everything met their expectations. If there were any hiccups along the way, I jumped into action to resolve them promptly and ensure our customers were well taken care of.With a deep understanding of Royston's extensive product catalog, I was able to navigate our offerings with ease. Whether it was obtaining quotes, arranging shipments through various carriers, or keeping track of inventory, I was always on top of things.I've always been someone who loves a challenge, and my time at Royston was no different. I thrived on learning and growing, constantly pushing myself to exceed expectations and tackle new projects head-on.

Georgia, United States

I experimented with entrepreneurship for a bit and ran a small part-time business on the side. It was quite the adventure. I wore many hats, from designing the website and handling customer inquiries to scheduling services and getting my hands dirty detailing cars like a pro.To up my game in the car detailing world, I even went ahead and got myself certified by the International Detailing Association (IDA). It was a great experience, and it helped me hone my skills and stay at the top of my game.Of course, running a business comes with its fair share of responsibilities. I made sure to stay on top of state guidelines, insurance requirements, and all the necessary paperwork to keep things running smoothly.In the end, I decided to close up shop and focus my energy on my professional project management career. It was a tough call, but I knew it was the right move for me at the time.

Canton, Ga

In two bustling supermarket environments, I was responsible for delivering exceptional customer service and providing effective team leadership.My strong interpersonal, communication, and organizational skills enabled me to excel in this role. Acting as the primary liaison between management and employees, I implemented numerous initiatives aimed at enhancing team motivation, customer service, and sales performance.Creating a positive work environment was a priority for me, and I took pride in fostering positive morale among my team members. Additionally, I oversaw the hiring processes and ensured compliance with store safety regulations.Maintaining 100% accountability for daily transactions, which averaged $20,000 in cash nightly and $80,000 in daily transactions, was a crucial aspect of my responsibilities. I also managed payroll and enforced proper time recording practices within the store. In addition, I was responsible for resolving any accounting errors or discrepancies, managing cash flow, and overseeing supply ordering.My commitment to exceptional customer care extended to handling returns, requests, and services with meticulous attention to detail and care.My dedication and contributions to the team were recognized by corporate, earning me praise for consistently exceeding expectations.