- Developed the internal process and lead follow-up workflow for the entire Travel Advisor team by combing our existing processes and the new partnership with Airbnb. This process was created with a small team of 2 people and was a crucial piece in securing a mutually beneficial relationship with Airbnb as well as establishing how our team worked with incoming leads and sales in Airbnb.- Managed lead follow-up (customer service and sales) with the internal SalesForce system as well as within the company Airbnb account. - Researched trip logistics for the Travel Advisor Team to help fulfill traveler requests and ensure a fluid and friendly customer experience.- Processed confirmed bookings and traveler payments.

During this short-term internship, we mostly focused on learning how to build a full stack application using MySQL, PHP, and React, however the overall goal of the project was to build a more modern version of www.goabroad.net - Unfortunately, due to time and money constraints of the company, the project that we build was never made live and was scrapped entirely. However, this project also ignited the fire that led me to pursue the full-stack course at Galvanize and become a developer.

Organized, built, and implemented a new inventory tracking system for mailroom operations. The new system provided: ● Improved data collection on the amount of materials being sent out. Current numbers were updated weekly, rather than yearly, so future re-orders could be made with greater accuracy. ● Automated email and tracking updates to open communications between those ordering materials and the mailroom as well as to minimize errors in shipping dates and materials ordered. Automation was done through Google Scripts. ● Minimized issues with under-inventorying and saved several thousand dollars in express shipping costs.Monitored and coordinated shipments to ensure professional, efficient, a successful delivery of company materials. ● Handled shipments across 6 separate companies. ● Sent over 3000 packages during the Fall semester of 2013 and over 4500 during the Fall semester of 2014. ● Shipments were sent to hundreds of universities across the U.S.Planned and directed the storage of company promotional materials in the mailroom so that they were organized and easy to access.Outreach to college campuses around the US to promote GoAbroad at various fall and spring study abroad fairs and tabling. Worked with separate organizations to plan and execute large (multi-week) projects of up to 1000 individual shipments.Effectively and actively collaborated with colleagues to open communications between the Fort Collins mailroom and the 13 University Relations Representatives around the United States. Provided solutions to better consolidate and standardize the process for requesting shipments in order to effectively lower shipping costs, ensure on-time delivery, maximize efficiency during periods of increased shipping activity.

Spent one year abroad in Bremen, Germany with several host families. I attended the Altes Gymnasium for the entirety of my visit.