Greeted customers from the moment they enter with a positive and welcoming attitude. Assisted with selections in the retail store.Responsible for all transactions - online, over the phone, and in person.Assisted with inventory tracking and maintaining the stores displays.Trained new retail store staff on the POS system, and all retail store procedures.Answered general and inventory specific questions. Stayed up to date on new inventory and beverage stock. Communicated with customers on current and future stock.Received and resolved customer questions and issues as applicable.Completed all cleaning and side tasks.

Resolved complex administrative problems, and increased productivity.Planned & managed events ranging up to 2,500 guests; including community-wide campaigns, weddings, media contracts and corporate sponsorships.Increased facility rentals over 50% within two years.Managed 40+ staff members yearly, including recruiting, hiring and training. Including employees and volunteers of all ages, backgrounds, and abilities.Developed and maintained employee manuals, scheduling, organization calendars, and all facility rental documents.Responsible for events budget, expenses, and contractual negotiations.Created and collected post-event evaluations, compiled results and recommended changes for future events.Assisted VP of Operations with various administrative and outreach duties, (such as: quarterly/year end reports, rental negotiations, operations logistics)

Assisting with requests and communications for site wide events, planning of events, and execution. Including: Managing, scheduling and communications, directing all team members. Set-up, execution of the event, clean up, and returning the historical site to operational standards.

Conferred with management on creation of a new attraction within existing haunted attraction and increased attendance over 50% in three years.Recruited, hired and trained top candidates with an eye for performance.Established procedures and quality standards for department, and created and implemented employee manual. Disseminated operational objectives and work plans to employees and subordinate managers.Provided high quality results in a timely manner while creating, designing and building new attraction within historic landmark restrictions.Designed new on-brand visual elements to effectively convey concepts and messaging. Assisted with marketing and branding materials.Managed and Directed staff including: hosts, live performances, bar and cabana rentals nightly over a three month 32 night run.Worked closely with management to resolve employee problem and compliance issues.

Handled all customer relations issues in professional manner and in accordance with company policies. Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.Monitored premises security, screened visitors, updated logs and issued passes.Conducted monthly inventories of all products and materials.Kept reception area clean and neat to give visitors a positive impression of the company.

Budget management, website and numerous other site management, sending out emails, creating and delivering invoices, and other communications. I also assisted with miscellaneous duties.

Collaborated with a team of faculty to develop Adult and family focused programming, including College and Arts Community Night in 2011.Prepared professionally written documents and reports. Managed communications between business owners, visitors, and associates. Communications via email, over the phone, and face to face.Wrote communications and documents for upcoming events.Gathered information and entered details into computer tracking spreadsheets, documents and databases. Managed physical and digital filing system as needed.Created visitor response survey and tracked responses. Created system for tracking and future planning based on responses.

Worked closely with Museum Curator & Exhibition Specialist to catalogue the museums collection and update museum systems. This included handling permanent collection pieces, hanging pieces and studio photography.