Martin Howe Email & Phone Number

Bury, GB

Manchester Area, United Kingdom

Preston, United Kingdom

Provide onsite and remote support to over 600 schools including hardware, software and peripherals in the Lancashire county area.SME to 10 assigned schoolsTeam Netsweeper ChampionProjects –- Vodafone to EE Migration- Netsweeper project roll out- RBUS – Remote Backup Solution

Manchester, United Kingdom

To assist the Production Department in preparation and smooth running of maintenance inputs- To ensure that all aircraft maintenance input requirements requested by the customer are communicated in a logical, clear and professional manner to the required quality standard using company documentation as outlined in company procedures.- To ensure that all.

Manchester, United Kingdom

- Provided 24/7 global technical support across IBM/Lenovo, Dell, Sun and Cisco UCS systems on hardware/firmware and configuration issues.- Team Manager to a sub-group of 6 personnel reporting statistics to management - Led development reviews bi-yearly- Reviewed new contracts to assess technical and cost viability- Key thought leader to generate and.

Ashton-under-Lyne

- Provided education, phone and onsite support to all Clinicians for all mobile devices associated with the "Mobile Working project" the biggest infrastructure change in the NHS since 1948- Primary objective was to reduce overall running costs to the tax payer and improve data availability to all NHS personnel- Administrated system access rights to users.

Manchester, United Kingdom

- Owned large-scale purchases from start to finish providing final costs to upper management, lead times in regular updates to all interested parties, and one-off quotes for internal/3rd party systems and services- Designed, created and maintained all performance-based statistics - Compiled and presented information on the Procurement team services.

Manchester, United Kingdom

- Provided statistical data including YOY and seasonal trends to all of the Business Operations Managers (BOMs) - Arranged and attended the monthly meeting of the Department Heads documented items discussed and distributed results to all stakeholders- Created and wrote a departmental process guide

Manchester

- Product Manage and be the single point of contact for the FFA, ESC+ and eGate software programs in the UKI and Europe- Maintain systems and grant country team leaders system access when required- Arrange downtime for system upgrades and inform all interested parties of any technical issues and assign the correct teams to resolve.- Arrange and attend.

Manchester, United Kingdom

- Subject Matter Expert (SME) on all IBM and OEM contracted hardware and software- Provide all support documentation and training material to the field based engineers- Own the resolution to issues that have had more than 2 site visits- Attend all client meetings onsite or on the phone

Manchester, United Kingdom

- Subject Matter Expert (SME) on all IBM and OEM contracted hardware and software and store configurations.- Provide all the support documentation and training material to the field based engineers on all assigned clients.- Attend customers site to discuss any long-term issues they may have.- Perform site visits to clients and 3rd party vendors to explain.

Manchester, United Kingdom / Southampton

Subcontracted to Nice Systems- Subject Matter Expert (SME) on all hardware/software on Nice Systems products in the UK- Conduct site visits to install and fix equipment- Assist IBM engineer’s onsite at customer locations- Make sure all products are supported 24x7

London, United Kingdom

- Own the resolution to large scale customer relations issues which could result in loss of business- Initiate face to face visits with clients to discuss the best outcome to resolve ongoing issues- Attend ---Disaster Recovery situations from start to finish and update all interested parties of the progress of each case- Physically install large server.

National Diploma, Electronics Part 1, Pass

Btec First In Computing, Merit

Education record