Head Of Data And Insight
Current- Provide analytics services to teams across the business such as finance, marketing, ops and the people team- Built and managed the deployment of our PowerBI reporting suite and dashboards workspace for cafes, delivery and store channels- Re-invigoured company performance reporting workflows including profitability, guest feedback, restaurant operations and service quality across channels- Helped to develop and facilitate onboarding of systems integration and ETL data pipelines into company data warehouse- Introduced queue and guest wait list optimisation analytics, increasing efficiency and reducing no of guests who 'left the queue' - thus increasing volume, and guest satisfaction and retention- Produced deep-dive of product sales analytics with a strong focus on average spend per guest across the restaurants, and impact of external factors such as inflation and calorie information, on guest behaviour