Maher Ibrahim Email & Phone Number

Texas, United States

Culver City, California, Us

•Engineered, deployed, and sustained end-user systems with a focus on hands-on involvement with Microsoft technologies.•Delivered exceptional customer support and quickly adapted to new technologies to foster a positive end-user experience.•Spearheaded optimization efforts by taking ownership of a financial back-end automation script in PowerShell, resulting in a time-saving of 30 to 45 minutes per user.•Demonstrated leadership in implementing and managing an Okta identity access management tool, enhancing security and streamlining user access processes.•Assumed responsibility for an HRIS system, leveraging its capabilities to enhance operational efficiency and ensure seamless integration with other organizational functions.•Pioneered the creation of a comprehensive new hire intake form, automating onboarding processes and facilitating the seamless gathering of essential information for HR, IT, and people teams.•Contributed to organizational efficiency by automating and optimizing JIRA workflows, ensuring the streamlined assignment of tickets across teams.

Austin, Texas, Us

• Managed security applications such as BitLocker, Crowdstrike, and Okta/SAML to ensure network protection• Improved efficiency and productivity by developing and maintaining helpdesk processes and documentation• Worked closely with Information Security to implement necessary changes and maintain endpoint and network security• Acted as a liaison between IT teams, providing backup support and driving collaboration to address security concerns• Assisted with patching vulnerabilities using PowerShell scripts and served as a primary technician for security incident response• Conducted targeted reconnaissance to identify assets, collect intelligence, and assess vulnerabilities• Utilized tools such as JAMF Pro, G-Suite Admin Panel, Azure AD, and Cisco Meraki to manage network security• Demonstrated proficiency in LAN-WAN, DHCP, TCP/IP, and other technologies to support system administration and project management.

Plano, Texas, Us

As a cybersecurity expert, I partner with HomeServices of America's SOC team to analyze security data and alerts to prevent malware and ransomware attacks. I provide subject matter expertise and solutions to the Hardware Team, who support the organization's hardware, applications, and systems. I also manage projects to ensure their successful delivery and implementation across the organization.My skills include:Kaseya: patch management, policy management, and software deployment for Windows OSJamf Pro: configuration, deployment, and administration for macOS including Jamf Connect and ProtectWindows OS: vulnerability, security assessment, and validation buildPortnox: installation and configurationUniPrint: implementation of secure print solutionSophos: administration and policy managementInsightVM: vulnerability analysis and remediationCarbon Black EDR and App ProtectSplunk: log event research and analysisAzure AD: user account and mailbox managementG-Suite Admin Panel: user accounts, Chromeboxs, and Google Meet Hardware

Associate Of Science - As

Bachelor Of Science - Bs, Information Systems