- Worked as POC for Strategic Partners, such as Banks, Telco’s, MFS, Service Providers etc.- Formulating business growth plan along with partners and other stakeholders- Developed and implemented overall brand strategy for Circle- Prepared communication strategy plans and implemented through BTL, and TTL- Product development and conducting UAT of the product or service integration accordingly- Maintained efficient & positive customer experience through all the support channels- Managed marketing and product-related vendor and stakeholders- Monitor and evaluate overall revenue growth as well as client and partner acquisition.

- Develop a growth strategy focused both on financial gain and customer satisfaction.- Determine organizational goal and prepare action plans to achieve the goal.- Conduct research to identify new markets and customer needs.- Promote the company’s products addressing or predicting customers' objectives.- Prepare overall marketing strategy plan and execute the plan through ATL & BTL marketing.- Determine all the requirements and share it with all responsible departments.- Design the work process to accomplish the work.- Share the overall plan and work progress with the management.

- Plan, develop and implement overall marketing activities around the year including campaigns, events, CSR programs and sponsorship.- Monitor market trends, research consumer markets and competitors' activities to identify opportunities and key issues.- Oversee communication activities to ensure consistency with product line strategy.- Generate overall sales report and determine the loopholes of the sales strategy.- Groom the sales-force to increase the sales from every branch and contribute in the company’s overall revenue.

- Day to day clients' management activities, following-up existing jobs, manage and coordinate client's requirements with all other departments.- Generate leads and fix meeting with new clients as well as existing clients.- Prepare proposals and price quotations based on client requirement.- Communication operation team regarding client requirement.- Prepare presentation for delivering.- Report and follow-up clients’ feedback.- Analyze workflow, evaluate systems and formulate various work/activity plans.

- Prepare job circular, post in the media, collect resume, shortlist resume, make calls for interview, call up for joining, prepare appointment letters and keep records in employee files & company database.- Collect attendance report and prepare attendance summery for all the employees in the organization.- Prepare, update the salary state for increment or any other compensation management.- Prepare, update administrative policy and ensure the effective implication of all administrative matters within the organization. Communicate through writings regarding company matters to different organization.- Arrange monthly meetings, prepare agenda, minutes circulate within stipulated time.- Write letter/prepare drafts and correspondent with various department / concerned authority.- Accomplish all other administrative work along with vehicles and office management.

- Prepare job circular, post in the media, collect resume, shortlist resume, make calls for interview, call up for joining, prepare appointment letters and keep records in employee files & company database.- Collect attendance report and prepare attendance summery for all the employees in the organization.- Prepare, update the salary state for increment or any other compensation management.- Prepare, update administrative policy and ensure the effective implication of all administrative matters within the organization. Communicate through writings regarding company matters to different organization.- Arrange monthly meetings, prepare agenda, minutes circulate within stipulated time.- Write letter/prepare drafts and correspondent with various department / concerned authority.- Accomplish all other administrative work along with vehicles and office management.

- Solving critical issues regarding internet related problem and providing trouble shooting solutions for individual or corporate client.- One stop service providing for internal and external customers of Grameenphone.- Providing quality Customer Service over phone to ensure positive customer experience- Working aligned with Voice of Customer Management (VoCM) Stake Holder & Campaign Management, Banking, BO, GP-SOC, Training & Information Management, Real Time Management & CS System.- Providing solutions for International Roaming, Blackberry, WiMAX, MPABX & eCare service of Grameenphone.- Designing and developing for proposed work process for implementing service modality for Specialized Service Team as well as 1st level service providers.- Capture customer insights and escalate critical issues/complaints and provide timely feedback- Maintaining targeted KPI on a regular basis.

- Provide one-stop quality Customer Service over phone to ensure positive customer experience- Proactively aware/inform customers regarding GP products/service- Sale through inbound and outbound contacts- Capture customer insights and escalate critical issues/complaints and provide timely feedback